8 Jobs for Customer Service found
Japanese N2 Bilingual Service Desk Agents <CEBU>ID:45277
40,000 PHP ~ 70,000 PHPCebuJob Description
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents,
problems and requests. Provision of 1st line support for incidents.
Key Accountabilities
• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set
of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to
enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are
followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions
to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and
escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/
SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place.
Key Performance Indicators
• Feedback from customers, colleagues and team managers.
• Technical assessments if applicable
• Evidence of sharing and re-use of knowledge.
• Correct management of processes followed to deliver the service.
• Percentage of customer problems resolved within required timescales.
• Meeting service level requirements.Benefit
-Government Mandatory Benefits
-13 months bonus
-Training to japan
*Others to be disclosed during interview*【スタートアップ小売企業】カスタマーサポートの募集（日常英会話レベルでOK！）ID:45202
50,000 PHP ~ 60,000 PHPCebu City, Northern MindanaoJob Description
【お仕事内容】
■顧客対応
・問い合わせ対応と事務処理
・トラブルシューティング
・エスカレーション受け対応
■顧客の入金管理
・顧客への請求
・顧客の入金対応
■営業のサポート業務
・顧客に商品を提案する
・顧客と良好な関係を構築する
・販売オンラインライブのサポート
■チームの業務改善
・業務フローの構築・改善
【募集背景】
業績拡大によりカスタマーサポートチームの業務ができる方を急募中です。
オフィスがカガヤンデオロ（Cagayan De Oro）にあるので、現地採用のみとなります。
事前研修等が充実している一方、早くから大きな裁量を持って活躍できる文化企業です。
日本人が少なく、フィリピン人チームとの連携が多数発生するため、仕事上でも英語を使うことができる環境です。
海外で働いて英語力を伸ばしながら専門スキルも身につけたいという方は弊社で働きながらスキルアップを目指してみませんか？
スタートアップ企業の弊社と一緒に会社の成長と共に自身の成長を考えている方の応募を心よりお待ちしております！！
【企業の雰囲気】
フィリピンオフィスでは、2022年11月時点でフィリピン人スタッフ22名、日本人スタッフ1名が勤務。
平均年齢は20代で、若く活発で和気藹々とした雰囲気です。またスタートアップでもあるので風通しも良く、
みんなで意見を出し合い会社を良くしていこうという雰囲気がございます。
また毎月の食事会やクリスマスパーティーなども行っております。
もちろん社内コミュニケーションも活発なため、安心して飛び込んでくださいね。Benefit
・ビザサポート
・フィリピン法定賞与（13か月ボーナス）
・有給（SL/VL） 10日Bilingual Lead Generation (CANTONESE/ENGLISH)ID:45242
80,000 PHP ~ 100,000 PHPBonifacio Global City, Taguig (BGC)Job Description
-
Benefit
-
Japanese Speaking(N4 above)Travel NonVoice supportID:45141
25,000 PHP ~ 28,000 PHPMakatiJob Description
Be able to communicate with client/s using both Japanese & English language via
emails and chat
Data encoding
Online Reservation Management
Process booking via email
Attend to customer’s requests and concerns via email
Monitor booking schedulesBenefit
SSS
PAG-IBIG
PHILHEALTH
LIFE INSURANCE
HMO
Leaves
more details will be discuss during interview or offerNew item Project Bridge <JLPT N2> in LIMAID:43551
40,000 PHP ~ 60,000 PHPLima Technology CenterJob Description
<Responsibilities>
✔️Maintain annual sales forecast and get order to fill it
✔️Monitoring production status and discuss with customer side
✔️Product specification and quotation confirmation with customer.
✔️Responsible person in providing accurate translation of Japanese language to English language then relay information to concerned By staff.Benefit
HMO
SSS
PAG IBIG
PHILHEATLH
13month pay
Other benefit will be discuss during interviewJapanese Speaking N3~N2 Customer support at CEBUID:44226
40,000 PHP ~ 50,000 PHPCebu CityJob Description
Customer Support
- online shopping items
- delivery
- item concern
- other task will assign time to timeBenefit
SSS
PHILHEALTH
PAGIBIG
13months pay
other details will discuss during interview or offerJapanese Translator/ Bridge Systems EngineerID:43404
30,000 PHP ~ 80,000 PHPBonifacio Global City, Taguig (BGC)Job Description
Translation between Japanese to English (and vice versa) and as Bridge SE between Japan and offshore
Coordinate with Japan counterpart, get training/acquire knowledge and echo to offshore team
Implementation and support of Japan projects
To perform translation of documents from Japanese to English, and vice-versa as needed in the projects
To act as a Bridge between Japan and other teams requiring English and Japanese communication support
To attend meetings, take down minutes and do interpretations when necessary
To produce Japanese and/or English reports or documents as needed in the project
To provide full coordination of any technical or non-technical project activities and processes
To coordinate and help during client visits
To perform other related tasks as may be assigned by the immediate SupervisorBenefit
-Government Mandatory Benefits
-13 months bonus
*Others to be disclosed during interviewJapanese Translator/ Bridge Systems EngineerID:42989
30,000 PHP ~ 80,000 PHPCebu CityJob Description
Translation between Japanese to English (and vice versa) and as Bridge SE between Japan and offshore
Coordinate with Japan counterpart, get training/acquire knowledge and echo to offshore team
Implementation and support of Japan projects
To perform translation of documents from Japanese to English, and vice-versa as needed in the projects
To act as a Bridge between Japan and other teams requiring English and Japanese communication support
To attend meetings, take down minutes and do interpretations when necessary
To produce Japanese and/or English reports or documents as needed in the project
To provide full coordination of any technical or non-technical project activities and processes
To coordinate and help during client visits
To perform other related tasks as may be assigned by the immediate SupervisorBenefit
-Government Mandatory Benefits
-13 months bonus
*Others to be disclosed during interview
