12 Jobs for Customer Service found
未経験歓迎！やる気重視！カスタマーサービスのスーパーバイザー募集！（英語日常会話レベルでもＯＫ！）ID:46355
80,000 PHP ~ 100,000 PHPMakatiJob Description
＜業務内容＞・メールによるカスタマーサポート・Webサイトの投稿監視・インターネット広告の設定作業・Web、アプリケーションにおけるサービスサポート業務・日本本社やクライアントとの調整業務・フィリピン人スタッフのマネジメント業務など、部下20名程度のローカル人材のリーダーシップを担うお仕事です。※本ポジションは日本人とのやりとりが主な業務となります。＜この企業で働く魅力＞・未経験の方でもトレーニングを約1か月～2か月で習得可！・英語が日常会話レベルでもOK！キャリアアップと共に、ご英語力も身につけられる！
Benefit
フィリピン法に準ずる福利厚生
・SSS（年金など）
・Philhealth（医療保険）
・13ヶ月目ボーナス
その他
・VISAサポートあり
・HMO（民間医療保険）
・Sick Leave（病気休暇/Vacation Leave（有給休暇）合計（年最大20日）
・社員旅行、クリスマスパーティーなど各種カンパニーイベントJapanese speaking Help Desk Specialist <CEBU>ID:45477
35,000 PHP ~ 45,000 PHPCebu CityJob Description
oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines•Record details of inquiries as tickets and ensure the information is reflected in the system•Translate inquiries from Japanese to English and vice versa, and escalate as needed•Maintain the knowledge base and keep it organized for future use•Create reports on weekly/monthly help desk performance• Analyze relevant data and initiate process improvements in problem areas
Benefit
・SSS
・Philhealth
・pag-ibig
・Rice Allowance
・Laundry Allowance
more details will discuss during interview or offerSENIOR DELIVERY SPECIALIST, GLOBAL MARKET ACCESS ID:45997
50,000 PHP ~ 70,000 PHPMakatiJob Description
Independently executes the timely completion of complex Global Market Access (GMA) projects. Identifies and collects required items relevant to scheme checklists, identifies completeness of ready to certify package, submits for review and certification. Facilitates GMA research and projects and mentor GMA staff. Supports the management of all project activities. Additional project activities may include assessment of operations, processes and organizational structures.JOB RESPONSIBILITIES:• Identifies appropriate defined plan outlining scheme requirements.• Identifies if all required items (documents, contracts, and/or samples) are available as defined by the scheme checklist.• Supports sales and engineering with complex GMA scheme-related inquiries.• Communicates to internal/external clients regarding required information per checklist, project status and final project deliverables.• Supports internal/external customers in understanding regulatory requirements to access global markets in multiple regulatory areas.• Independently works with cross-functional divisions and teams to ensure projects remain on track and to resolve issues.• May act as subject matter expert for specific schemes.• Supports the global GMA team to build and maintain operational tools and databases and may own specific data under his responsibility.• May handle complex GMA research projects and other knowledge services.• Mentor and train GMA delivery staff.• Leads and integrates continuous improvement concepts and techniques specifically for project process and document management.• Support creation and improvement of delivery guidelines and training.• May assist with program management, performance management and work distribution.• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.• Performs other duties as directed.
Benefit
: 13th month bonus, Performance bonus up to 10% of annual salary package, 14 days’ vacation leave, HMO upon reg
Mandarin Bilingual Help Desk <CEBU>ID:46282
20,000 PHP ~ 23,000 PHPCebuJob Description
-Handles inquiries/incident reports coming from clients in both English & Mandarin via phone, email, chat, etc.-Translates inquiries from Mandarin to English (vice versa) and escalates as needed-Communicates with clients-Extract and analyze data and initiate process improvement-Attend daily, weekly, and monthly meeting and reporting
Benefit
・SSS
・Philhealth
・pag-ibig
・Rice Allowance
・Laundry Allowance
・Transportation Allowance
more details will discuss during interview or offerGlobal Tender ManagementID:43037
16,300 PHP ~ 19,000 PHPParañaqueJob Description
1. Analyze the receive bid request and identify the needed global requirements in preparation to the bidproposal2. Identifies and help coordinate any issues or concerns related to the Tender being processed.3. Prepares all relevant working documents for release to Trade Pricing.4. Monitors and coordinate all concerns in handling tender management to/from Trade Pricing, AccountManager and other related parties to ensure that internal deadline and external deadline are met, and allrequired data is complete and accurate.5. Prepares the completed bid proposal and submit to Account Manager or customer portal as directed on orbefore the deadline.6. Monitor and respond to all incoming communications from Global Trades and Marketing Team, HKG counterpart and Account Manager.
Benefit
*SSS, Phil health, PAGIBIG, Philcare
Travel Inbound Sales SupervisorID:46039
30,000 PHP ~ 40,000 PHPMakatiJob Description
-Negotiate with suppliers and regularly monitor to ensure we get the best rates.-Product creation, marketing strategy, and product advertisement-Planning and making quotation-Customer support-Sales support -Negotiate special offers and exclusive deals with all hotels-Ensure all hotels are re-contracted with specific deadlines-Address and resolve any standard or service level issues with suppliers-Investigate and resolve internal issues with operations and account colleagues-Monitor room production closely and collaborate with all relevant parties to stimulate booking, room, room night, and revenue growth.-Conduct business trips to improve supplier relations and negotiate best-in-market rates per business requirement.-Identify new products that are in line with room nights and sales requirements.-Undertake ongoing analysis of product and quality within the contracting area to maintain consistent product offerings for clients.-A comprehensive understanding of the internal systems and processes can help to contract more efficiently and effectively.-Outbound Sales experience is a plus, but not required.
Benefit
SSS
PAG-IBIG
PHILHEALTH
13 MONTHS PAY
LIFE INSURANCE
HMO
Leaves
more details will be discuss during interview or offerJapanese Speaking Inbound Sales for Travel ID:46040
40,000 PHP ~ 45,000 PHPMakatiJob Description
-Negotiate with suppliers and regularly monitor to ensure we get the best rates.-Product creation, marketing strategy, and product advertisement-Planning and making quotation-Customer support-Sales support -Negotiate special offers and exclusive deals with all hotels-Ensure all hotels are re-contracted with specific deadlines-Address and resolve any standard or service level issues with suppliers-Investigate and resolve internal issues with operations and account colleagues-Monitor room production closely and collaborate with all relevant parties to stimulate booking, room, room night, and revenue growth.-Conduct business trips to improve supplier relations and negotiate best-in-market rates per business requirement.-Identify new products that are in line with room nights and sales requirements.-Undertake ongoing analysis of product and quality within the contracting area to maintain consistent product offerings for clients.-A comprehensive understanding of the internal systems and processes can help to contract more efficiently and effectively.-Outbound Sales experience is a plus, but not required.
Benefit
SSS
PAG-IBIG
PHILHEALTH
13 MONTHS PAY
LIFE INSURANCE
HMO
Leaves
more details will be discuss during interview or offerJapanese Speaking N3~N2 Customer support at CEBUID:44226
20,000 PHP ~ 30,000 PHPCebu CityJob Description
Customer Support- online shopping items - delivery- item concern - other task will assign time to time
Benefit
SSS
PHILHEALTH
PAGIBIG
13months pay
other details will discuss during interview or offer【日系BPO企業】カスタマーサポート＜これからフィリピンでキャリアを築きたい方必見＞ID:44089
60,000 PHP ~ 65,000 PHPCebu CityJob Description
＜業務内容＞・商品（サービス）の受注業務や顧客問い合わせ対応・電話、メール及びチャットでのお問い合わせ対応・クレーム対応・トラブルシューティング・レポート業務、など
Benefit
フィリピン法に準ずる福利厚生
・SSS（年金など）
・Philhealth（医療保険）
・13ヶ月目ボーナス
その他
・昇給制度あり
・住宅手当一部負担（正社員登用後）
・フィリピンへの渡航費用一部負担Customer Service Staff <Fresh Grad are welcome>ID:46126
13,000 PHP ~ 16,000 PHPLima Technology CenterJob Description
-Serves customers by providing product and service information and resolving product and service problems.-Opens customer accounts by recording account information.-Maintains customer records by updating account information.-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.-Prepares product or service reports by collecting and analyzing customer information.-Contributes to team effort by accomplishing related results as needed.*Other task will assign time to time
Benefit
✔️Direct Hiring, Full time position
✔️Monthly-paid (With pay on special days and regular holidays)
✔️Free shuttle from LiMA gate to company vv
✔️Free Uniform
✔️Free Medical
✔️Free Meal Allowance
✔️Overtime Meal Allowance
✔️Group Personal Accident Insurance
✔️Health Insurance
✔️Rice Subsidy
✔️Birthday Gift for Employees & Kids
✔️Christmas Gift for Kids
✔️Company Leave, Vacation Leave, Sick Leave, Birthday Leave
✔️Salary Loan (Zero-interest)
✔️Bank Loan and Car Loan
✔️Perfect Attendance Incentive
