Spanish-Portuguese CSRID:39985
60,000 PHP ~ 70,000 PHPTaguig CityOver 3 months agoOverview
Salary
60,000 PHP ~ 70,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
The Customer Service Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies
Summary of Responsibilities
• Maintain a quality business relationship with all customers
• Provide high level professional services in an efficient manner
• Make effective use of procedural, informational, and technical documentation
Duties and Responsibilities
• Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution
• Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
• Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
• Partner with the Instructional Success team to provide occasional online training for our client’s software
• Analyze, diagnose and troubleshoot technical support requests
• Provide timely resolution to customers experiencing common technical issues
• Ensure all incidents are documented within the CRM system
• Ensure customers are satisfied with the client’s products and service
• Assist with the localisation of documents, knowledge base articles, etc. by translating these
• Other duties as assigned
Qualifications
Requirement
Skills / Attributes Required
• Fluent in English.
• Exceptional customer service and people skills
• Experience in Business to Business environments
• Excellent written and verbal communication skills
• Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
• Strong work ethic, dependable, and flexibility to work overtime
• Completion of college level work, industry certifications or equivalent work experience a plus
• 1-3 years support or directly related experience a plus
• Willingness to learn
• Multi-lingual is a plusEnglish Level
Business
Other Language
Spanish
Additional Information
Benefit
Mandated Govt Benefits
13th month pay
SL/VL
Incentives/ Performance Based Bonuses
HMO
OthersWorking Hour
9:00 ~ 6:00
Holiday
2 days off
Shall be discussed by the ClientJob Function