Service Management Senior SpecialistID:39993
70,000 PHP ~ 100,000 PHPBonifacio Global City, Taguig (BGC), TaguigOver 3 months agoOverview
Salary
70,000 PHP ~ 100,000 PHP
Industry
Accounting / Auditing / Law Firm
Job Description
Responsibilities
- Prepares and reports on the KPI (key-performance indicator) measures attributed to the operations of SGBS (Manila) and GBS (Poland). Provides key insights on issue root-cause assessments and works with the appropriate party for provision of a solution. Follows-through and owns the delivery addressing the identified root cause.
- Assists the Operational Excellence Director and CI Manager in the development of key measurement frameworks such as Executive and Business critical KPIs.
- Identifies improvement opportunities as part of the reporting insights provided.
- Innovates in one’s responsibility area aimed at achieving operational efficiency.
- Manages and maintains up-to-date services agreements between SGBS (Sony Global Business Services, Inc) and the lines of businesses supported
- Sets/contributes to performance objectives for teams and processes;
Qualifications
Requirement
MUST
- Bachelor’s / College degree
- Finance experience (7 years)
- At least 2 years experience in Finance Shared Services Service Management
- At least 5 years Shared Services Background
PREFERRED
- CPA (Certified Public Accountant)
- Organized, disciplined and with a good work-ethic
- Highly analytical
- Works well with cross-location teams
- Proficient in English (written and oral)
- Be able to communicate and operate effectively at all levels within the company
- Be able to lead and contribute to meetings
- Strong people management skillsEnglish Level
Native
Other Language
English
Additional Information
Benefit
-
Working Hour
8:00 ~ 17:00
Holiday
Saturday,Sunday and National Holiday
Job Function