TW Static Data Officer (Mandarin)ID:41461
60,000 PHP ~ 67,000 PHPMakatiOver 3 months agoOverview
Salary
60,000 PHP ~ 67,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
About The Role
Shift Schedule: Morning (9am – 6pm)
• Responsible for providing customer service to static data and MIFT request
• Maintain high level of productivity and ensure service level are met on a daily basis
• Process and track customer requests in compliance with Bank policies/procedures and customer instructions
• Identify problem areas and convey to the Team Leader along with suggested solutions.
About You
To grow and be successful in this role, you will ideally bring the ff:
• Strong customer service orientation
• Attention to detail and accuracy
• Ability to professionally communicate with customers by interpreting and following instructions in both English and Mandarin
• Willingness to complete priorities to achieve team goals
Qualifications
Requirement
Responsibilities:
1. Customer registration/ on-boarding on clients tools and system
2. Amendments of information on the tools and system
General profile:
1. 1 year customer service experience in similar industry (banking or BPO) OR fresh grad
2. Proficient in both English and Mandarin a must (read and write)
3. Non Native (Fil – Chinese) preferredEnglish Level
Business
Other Language
Chinese
Additional Information
Benefit
(basic + allowances + language premium)
Working Hour
9:00 ~ 6:00
Holiday
Regular Holidays
Job Function