Service EngineerID:42464

20,000 PHP ~ 25,000 PHPLaguna Technopark
  • Job Function

    Sales - Engineering/Technical/IT

  • Industry

    Heavy Industrial / Machinery / Equipment

  • Job Description

    Service engineers are responsible for the maintenance and correction of products that have been sold. They offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers are often the ones who interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

    Duties: Typical work duties of a service engineer include: responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions.

  • Requirement

    <MUST>
    ・Bachelor’s Degree in Mechanical or Electrical Engineering
    ・Computer Literate, Proficient in basic computer software applications (MS Outlook, MS Excel, MS Word)
    ・Fast & Self Motivated learners. Able to work independently.
    ・Willing to travel.
    ・With Driver’s License (Doesn't have to own a car)

    <BETTER>
    ・Knowledgeable in CNC Tapping Center & Automatic Lathe Machine
    ・Preferably with PRC License
    ・Lives in near the company (preferred to commuting time around one hour)
    ・preferable have experience in the industrial (cutting tools,assemble tools,measuring tools and other)

  • English Level

    Business

  • Other Language

    Tagalog

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    Sat, Sun, National holidays

  • Benefit

    -SSS, Philihealth, Pag-Ibig
    -13th Pay,
    -raising a salary once a year
    -transportation allowance
    -meal allowance
    -rice allowancea
    -lauandry allowance
    -1 month Bonus(depend on performance)

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