ERP EngineerID:45342

90,000 PHP ~ 100,000 PHPMakati27 days ago


  • Salary

    90,000 PHP ~ 100,000 PHP

  • Industry


  • Job Description

    1, End User support (QA handling from each factory by using English and/or Tagalog)
    - Provides timely and effective operational support for ERP / MES applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)
    - Monitors the ERP / MES support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
    - Actively identifies and investigates system issues, provides resolution and follow-up to end users.
    - Escalates more complex problems to L2 (this is KAJ) support groups when needed.
    - Resolves problems by clarifying the user’s question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
    - Engage with stakeholders to identify areas for improvement.
    - Conducts remote, classroom, and one-on-one ERP / MES end-user trainings as needed.
    - Proactively works to improve existing support procedures, processes, and tools.
    - Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
    - Contributes to support knowledgebase for Engineering Team to utilize.
    - Undertakes assignments on projects or special initiatives as appropriate.
    - Performs other duties and responsibilities as assigned.
    2, Application Development
    - Develop, update and modify ERP/MES application with Japanese engineer, based on requests from overseas factory
    - Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineer.


  • Requirement

    - Functional expertise in one or more of the following areas preferred: procurement, inventory management, production planning, production execution, and accounting.
    - Demonstrated proficiency with enterprise resource planning (ERP) systems and/or other business software systems required, knowledge of Infor SyteLine highly appreciated.
    Should have
    - 5-10 years of professional experience in either help-desk support, information technology, project management and operations, financial analysis and accounting, international development and/or other related fields.
    Would have
    - Experience preparing training materials and delivering training in various formats including classroom, one-on-one, and remote.
    - Application development and development guidance experience (experience in writing specifications/code review written by others is desirable)
    onsite upon Hiring
    Online interview

  • English Level


  • Other Language


Additional Information