Overview

• Salary

  90,000 PHP ~ 100,000 PHP

• Industry

  IT

• Job Description

  1, End User support (QA handling from each factory by using English and/or Tagalog)
  - Provides timely and effective operational support for ERP / MES applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)
  - Monitors the ERP / MES support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
  - Actively identifies and investigates system issues, provides resolution and follow-up to end users.
  - Escalates more complex problems to L2 (this is KAJ) support groups when needed.
  - Resolves problems by clarifying the user’s question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  - Engage with stakeholders to identify areas for improvement.
  - Conducts remote, classroom, and one-on-one ERP / MES end-user trainings as needed.
  - Proactively works to improve existing support procedures, processes, and tools.
  - Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
  - Contributes to support knowledgebase for Engineering Team to utilize.
  - Undertakes assignments on projects or special initiatives as appropriate.
  - Performs other duties and responsibilities as assigned.
  2, Application Development
  - Develop, update and modify ERP/MES application with Japanese engineer, based on requests from overseas factory
  - Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineer.