Overview

• Salary

  35,000 PHP ~ 80,000 PHP

• Industry

  Call Center / IT-Enabled Services / BPO

• Job Description

  Key Responsibilities:
  1. Research Analysis
  ❖ Conduct demographic / competitor / market / product research and analyze report of
  active members, new players, player attrition rate, promotion conversion, retention
  rate, product profitability to produce visual report and market research to be presented
  with relevant department
  2. Marketing
  ❖ Write and provide feature / game launch collateral, design promotion for player
  conversion and retention to produce high quality and informative collateral, engaging
  player experience & promotion.
  3. Project
  ❖ Understand initiatives, gather requirements, think for solution, write BSDs, coordinate
  testing and ensure product functionality and acceptance to launch.
  4. Support
  ❖ Answer all inquiries, complete necessary task related to products regardless of channel
  to address concerns and provide support within SLA.
  5. Training
  ❖ Prepare and update training material, arrange, conduct trainings and tests to train staff
  up to competence level required.
  6. Risk
  ❖ Complete necessary fraud checking related to products regardless of channel, suggest
  and improve any checking procedures and tools to reduce product financial losses while
  complete investigation within SLA.