Mandarin Bilingual Help Desk <CEBU>ID:46282

20,000 PHP ~ 23,000 PHPCebuabout 7 hours ago

Overview

  • Salary

    20,000 PHP ~ 23,000 PHP

  • Industry

    BPO / IT BPO / Call Center

  • Job Description

    -Handles inquiries/incident reports coming from clients in both English & Mandarin via phone, email, chat, etc.
    -Translates inquiries from Mandarin to English (vice versa) and escalates as needed
    -Communicates with clients
    -Extract and analyze data and initiate process improvement
    -Attend daily, weekly, and monthly meeting and reporting

Qualifications

  • Requirement

    <MUST>
    -Bachelor's degree in any 4-5 year courses
    -HSK Level 4-6
    -JLPT certificate is a plus
    -Willing to work onsite (Cebu Office)
    -At least with customer/technical support experience

    <SKILL SET>
    -Bilingual Language
    -Communication Skills
    -Customer Service
    -Technical Support
    -Documentation
    -Troubleshooting

    <BETTER>
    Has working experience with japanese company

  • English Level

    Business

  • Other Language

    Chinese

Additional Information

  • Benefit

    ・SSS
    ・Philhealth
    ・pag-ibig
    ・Rice Allowance
    ・Laundry Allowance
    ・Transportation Allowance

    more details will discuss during interview or offer

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    Saturdays
    Sundays
    Philippine holidays

  • Job Function

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