Contact Center Agent – JLPT N2 HolderID:42100

60,000 ~ 70,000 Bonifacio Global City, Taguig (BGC)
  • 職種

    Customer Service

  • 業界

    Call Center / IT-Enabled Services / BPO

  • 仕事内容

    Position
    B2C Customer Service Contact Center Agent at IT company (Japan-capital)
    Job Responsibilities
     Answer phones from customers professionally and respond to customer inquiries
     Research required information using available resources
     Handle and resolve customer complaints regarding product sales to customer service problem
     Provide customers with the product information
     Identify and escalate priority issues and report to the high-level management
     Follow up complicated customer calls where required
     Record details of comments, inquiries, complaints, and actions taken
     Perform other related duties, as assigned

  • 応募条件

    Qualification Requirements
    *Any nationality with Filipino work visa is welcomed

    【Required (MUST)】
     N2 holder
     Filipino Work Visa
     Have worked in Japan for at least 1 year
     Have experience working in the Call Center industry
     English proficiency: At least business level (Ability to communicate in daily business)
     Excellent communication skill
     Good computer skills
     Ability to work with others in a close manner
     Willing to work on a shifting schedule (Weekends, Holidays)

    【Preferred (WANT)】
     Experience in IT the industry (home appliances, audios, game machines and mobile phones)
     Good understanding and experience of customer service

    【Ideal Candidate】
    Logical thinker

  • 英語

    Business

  • その他言語

    Japanese

  • 就業時間

    8:00 ~ 5:00

  • 休日

    Regular Holidays

  • 福利厚生

    NA

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