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List of Taguig City job vacancies in Philippines

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All50 (1〜20 )

Channel Engagement Manager ID:38504

Job Description Agency Development . Recruiting of sales agents
Excellent Com Skills and People skills
Min 5 years work experience in sales (sales targets) and distribution mgt (distributors, agents)
With at least 5 years experience in insurance agency recruitment or management .
Open for candidates from the Pharma and Fast Moving Consumer Goods industries
With Training skills is a plus
Driving is a must
Required Qualifications Agency Development . Recruiting of sales agents
Excellent Com Skills and People skills
Min 5 years work experience in sales (sales targets) and distribution mgt (distributors, agents)
With at least 5 years experience in insurance agency recruitment or management .
Open for candidates from the Pharma and Fast Moving Consumer Goods industries
With Training skills is a plus
Driving is a must
Salary Monthly Salary 40,000PHP 〜 60,000PHP
Location Makati City,Global City in Taguig City,Ortigas in Pasig City,Pasig City,Taguig City,Quezon city,Manila City,Mandaluyong City,Pasig City,Pasay City,Paran aque city,Las pin as city,Alabang city,Other City,Cavite area

Reporting Analyst ID:40415

Job Description
Required Qualifications
Salary Monthly Salary 20,000 〜 30,000
Location Global City in Taguig City,Taguig City

Portuguese Speaker ID:40343

Job Description
Required Qualifications
Salary Monthly Salary 50,000PHP 〜 75,000PHP
Location Global City in Taguig City,Taguig City

Japanese Speaker - TL ID:40330

Job Description
Required Qualifications
Salary Monthly Salary 100,000PHP 〜 110,000PHP
Location Global City in Taguig City,Taguig City

JAPAN DESK SUPER VISOR(N2) ID:39783

Job Description • Reports to the Japan Desk Section Manager
• Manages and oversees the activities of a team of teachers ensuring that each individual performs at par with the standards set by the company and the client
• Performs administrative duties for the team
• Motivates teachers to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
• Coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
• Ensures department operates efficiently according to program and company measures and policies
• Resolve escalated client/customer complaints
• Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
• Perform other related duties, as assigned
Required Qualifications EXPERIENCE
• Related supervisory experience is preferred
• Experience working in a BPO environment is desirable
SKILLS and COMPETENCIES
• Strong written and verbal English communication skill
• Strong written and verbal Japanese commination skill (N2 or higher)
• Attention to detail and accuracy
• Ability to navigate computerized data entry system or relevant applications
• Demonstrated effectiveness and ability to work independently regardless of distractions and/or general noise
• Acts honestly and professionally, ability to handle confidential and sensitive information
• Ability to prioritize and multitask
• Strong customer service
• Ability to work with teams
• Adaptable and flexible
Salary Monthly Salary 50,000 〜 90,000
Location Global City in Taguig City,Taguig City

SALES OFFICER - PROJECT-BASED (SO-PB)N2 to N1 ID:38779

Job Description This position is responsible for providing marketing strategies formulation and implementation. Conduct market research and related data analysis. The candidate should have a thorough understanding of Marketing budget, planning and has their own monitoring system. He or she should have the backing of a good Sales target reach and market segment that can access networks of clients local, abroad and the Japanese market.
As the SO, you will report directly to the Director.
JOB RESPONSIBILITIES
• Reports to the Director.
• Responsible for sales & marketing strategies formulation and implementation
• Marketing budget, planning and monitoring
• Prepares sales materials & reports preparation and update to stakeholders
• Conduct market research and related data analysis
• Creates, prepares, presents Sales materials and translation to clients and stakeholders
• Looks for leads and clients local and abroad
• Coordinates with Japanese and Foreign clients
Required Qualifications EDUCATION

Associate's Bachelor's degree in Business Administration, or equivalent combination of education

EXPERIENCE
• Preferred language is Japanese or a JLPT N1 certification
• At least 3 years in Sales experience
• Strong performance management
• Excellent program planning and execution skills
• Strong analytical skills; very detailed oriented
• Strong decision-making skills and problem-solving skills
• Knowledgeable in call center tools and processes
• Proficient in MS Office applications
• Excellent people management skills
• Experience working with shared services
• Experience in the application of various business applications
• Quality Assurance optimum requirement.
SKILLS and COMPETENCIES
• Proven track record in achieving the set sales goals/targets set forth
• Good command in both written and spoken English specially the Japanese language
• A Problem solver with excellent communication skills
Salary Monthly Salary 90,000PHP 〜 130,000PHP
Location Global City in Taguig City,Taguig City

LINGUIST OFFICER (LO) N2 to N1 ID:38780

Job Description This position is responsible for providing leadership and support to a team of language, script or document translators and oversee their performance against specified account / program metrics (KPIs) and provides the necessary support and assistance in order for these metrics to be improved on, attained or exceeded. You will regularly perform tasks related to administrative duties and team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance to the Management team. Technical skills and attention to detail to manage projects to achieve quality expectations, timelines and budget are a necessity for this position
As the LO, you will report directly to the Director.
JOB RESPONSIBILITIES
• Reports to the Director.
• Manages and oversees the activities of a team of translators ensuring quality of work and that each individual performs at par with the standards set by the company and the client.
• Monitors the performance of each team member against specified account / program metrics (KPIs), and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded.
• Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance.
• Performs administrative duties for the team (attendance, adherence, et al)
• Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
• Coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
• Analyzes and maintains all service level and contractual requirements.
• Responsible for making all the reports needed by each client of the company.
• Ensures department operates efficiently according to program and company measures and policies
• Maintain understanding of program specific training.
• Resolve escalated client/customer complaints.
• Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
• Coordinate, plans, and assigns work for staff in accordance with the organization’s policies and applicable client requirements.
• Prepare guidelines, training materials and tools, aligned to client specifications.
• Ensure close and regular communication with all internal project stakeholders.
Required Qualifications EDUCATION

Associate's Bachelor's degree in Business Administration, or equivalent combination of education



EXPERIENCE
• Preferred language is Japanese or a JLPT N1 certification.
• At least 3 years language/translator experience
• Strong performance management
• Excellent program planning and execution skills
• Strong analytical skills; very detailed oriented
• Strong decision-making skills and problem-solving skills
• Knowledgeable in call center tools and processes
• Proficient in MS Office applications
• Excellent people management skills
• Experience working with shared services
• Experience in the application of various business applications
• Quality Assurance optimum requirement.
SKILLS and COMPETENCIES
• Project Management experience, and strong technical aptitude.
• A Problem solver with excellent communication skills
• Demonstrated effectiveness and ability to work independently regardless of distractions and/or general noise
• Acts honestly and professionally, ability to handle confidential and sensitive information
• Ability to prioritize and multitask
• Strong customer service
• Ability to work with teams
• Adaptable and flexible
• Willing to be assigned at Makati City
• Amenable to Shifting schedules – 7-days a week / 24/7
Salary Monthly Salary 70,000PHP 〜 100,000PHP
Location Global City in Taguig City,Taguig City

Parts Sales Coodinator ID:40178

Job Description -Complete the task by putting together the team so that it will be in time for delivery
-This work is entrusted from the Singapore headquarters and will be held in the Philippines.
-Perform quotation creation work by telephone and e-mail with Singapore head office and Japanese branch office.
Required Qualifications -With Communication skills with foreigners at work, preferably with experiences about this
-With extroverted and humble personality

-With good English skill, verbal and written
-With basic PC skill, Microsoft Office
-At least Vocational Graduate any course
-Welcome to apply fresh graduate
Salary Monthly Salary 12,000PHP 〜 17,000PHP
Location Taguig City

Technology Analyst ID:40290

Job Description Operations
• Ensure the delivery of the committed support as listed in SLA to the team
• Manage and ensure all day-to-day operations are executed and completed within guidelines, policies and processes, e.g. daily systems backup and systems health checks, etc.
• Important role for all DRP and operations planning and processes to ensure any major disaster situations can be handled promptly and to ensure compliance to audit and SOX requirements
• Execute the systems self audit to ensure compliance, SOX and systems operational excellence

Technical Management
• Provide technology analysis, selection, development, and implementation in alignment with the different regional technology and EIS functional teams
• Monitor and recommend continuous technology improvements to provide a competitive advantage to SPE businesses, efficiencies and low technology “cost of ownership”
• Part of the regional IT team in establishing and managing technology standards, operational policies and processes in alignment with the regional technology and different EIS functional teams

Project Management
• Provide project management/coordination role under regional IT management supervision
• Lead the project charter creation, documentation and approval process
• Responsible for design review, implementation, and support of projects from inception to completion under regional IT management supervision

General Regional IT Operational Administration and Reporting
• Manage external vendors in obtaining quotes and negotiating prices (under regional IT management supervision)
• Prepare and generate IT purchase orders and verify invoices against purchase orders for approvals
• Update and document IT operational processes and improvements
• Responsible for ensuring the server rooms are well maintained and clean and tidy
• Responsible for keeping all IT asset inventory for assigned territory, and ensuring all IT asset assigned to the businesses are kept up to date at all times
• Responsible for providing appropriate approved IT asset for employee on-boarding and recovering of the IT assets on employee off-boarding
Required Qualifications Competencies & Requirements:
• Minimum 3 years employment in the IT industry working in a complex global infrastructure environment.
• Minimum 2 years’ experience with data center/server room management and operations.
• Minimum 1 years working experience with server virtualization, server configuration and server management
• Minimum 2 years’ experience with Microsoft suit of products like Server, OS, Office, Outlook, Office communicator, etc is required.
• Bachelor degree or equivalent experience preferred.
• Flexibility for shift work.

Knowledge and Skills:
• Basic project management skills
• Strong data center or server room operational management skills
• Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment
• Good written and oral communications
• Excellent technical problem solving abilities
• Good working knowledge on VMWare, Citrix, VPN technologies
• Excellent working knowledge on Microsoft Windows Operating Systems (both servers and desktops), Office Suite and Outlook
• Basic understanding on information security protection systems like McAfee Antivirus and HIPS, firewall, etc
• Good knowledge with ITIL processes will be an advantage, preferably with ITIL certification
• Knowledge on mobile devices and mobile operating systems, eg iOS, Andriod, MS Mobile OS.

Experience:
• Ability to understand users’ IT problems/requests and provide solid resolutions/solutions within SPE systems framework and standards
• Handle multiple tasks and be flexible in a fast paced environment
• Deliver on time, commitment, and quality
• Managing and operating complex data centers/server rooms.
Salary Monthly Salary 20,000PHP 〜 25,000PHP
Location Global City in Taguig City,Taguig City

Accountant (OTC)/Japanese Speaking ID:29511

Job Description Service Delivery

• Manage OTC process within agreed budget
• Ensure achievement of OTC process performance and quality standards, as defined in service level agreements, taking appropriate improvement actions where appropriate
• Provide OTC Lead with regular reports of performance of OTC process
• Ensure all internal customer queries/complaints, pertaining to OTC processes are satisfactorily resolved
• Maintain appropriate levels of technical knowledge and expertise
• Contribute to cross-process performance improvement initiatives as required
• Support the OTC accounting research, interpretation and implementation as necessary
• Maintain detailed understanding of the LOB operations, their key priorities and contacts with the SPE organization

Technical Standards

• Ensure OTC processes and operating procedures are clearly defined, documented and up-to-date
• Implement agreed internal control procedures for OTC process

Delivery
• Recognize and communicate potential issues or risks
• Other ad hoc duties as shall reasonably be requested by the IHE F&A Lead
Required Qualifications Requirements:
• Bachelor's/College Degree holder
• Fluent Japanese with ability to Read & Write
• Effectively communicate in business English (oral and written skills) across finance organization
• Experienced in SAP Financials an advantage
• At least 2 years experience in working within accounting functions
• Appreciation of local and US GAAP, IFRS and regulatory requirements
• Must be willing to work in Bonifacio Global City, Taguig
• Willing to work on day shift schedule
• Willing to work on Philippine holidays and if business requires
Salary Monthly Salary 20,000PHP 〜 30,000PHP
Location Global City in Taguig City,Taguig City

Tax Manager ID:40291

Job Description • Identifying and escalating risks and issues including late filings for work streams including statutory financial reporting, corporate income tax returns, tax reporting and other local taxes
• Monitoring and validating services provided against outsourcing agreement including approving additional work and satisfaction surveys
• Managing relationship with in-territory and home office stakeholders
• Attending, coordinating and presenting in operational meetings
• Communicating updates to Project Management Office and stakeholders
• Monitoring and escalating tax issues, ensuring submissions and payments timely
• Identifying appropriate resolution where issues arise
• Delegating and coordinating requests for information (SAP reports, etc)
• Delivering training and refreshers to ensure SGBS colleagues’ understanding of VAT/GST handling
Required Qualifications MUST
- Bachelor’s / College degree
- Strong background in Taxation
- Basic VAT/GST, corporate taxation and other tax / statutory requirements for Asia Pacific, Latin America and North America


PREFERRED
- CPA (Certified Public Accountant)
- Experience working in a Big-4 Accounting Firm
- Experience in professional services specific to tax and statutory reporting
- Basic background in the field of Law
- Knowledge of other languages (Japanese, Chinese, Spanish, etc.)
- Knowledge of the business operations for an entertainment industry
Salary Monthly Salary 80,000PHP 〜 90,000PHP
Location Global City in Taguig City,Taguig City

Operations Manager -- Finance & Accounting ID:40183

Job Description Will handle the whole Operations of F&A Domain
Required Qualifications Bachelors Degree
With Exp in Finance and Accounting Domain in the BPO
Salary Monthly Salary 70,000PHP 〜 80,000PHP
Location Global City in Taguig City,Taguig City

Mandarin - AR Analayst ID:40176

Job Description
 Maintain Accuracy levels of above 98 % on areas of work.
 Able to meet the productivity target set.
 Credits and Returns research
 Addressing any account related inquiries and concerns from vendors and ensuring vendors know how to use the client tools
 Analyze key vendor trends through vendor statements and invoices on hold, govern mediation requirement based on analyzed trends.
 Conducting reviews and identifying vendor accounts that are likely to become a delivery hold situation and pro-actively working on their account balances
 Quality check for invoices matched.
 Acting as a main point of contact for vendors, with the goal to develop strong business relationships, create mutual trust, and resolve any conflicts to avoid shipment holds or other business interruption; Perform other projects and duties as required
Required Qualifications  Excellent Writing/Reading/Listening/Talking Skills in Chinese
 Bachelor’s Degree in Finance/Accounting as Major Subject.
 Prior experience of at least 2 years in similar BPO outfit or in an Accounts payable in an Analyst profile.
 Preferably Knowledgeable in Oracle Financials
 Knowledge on Outlook, Word and Excel or similar desktop applications.
 Good Communications skills – Written & Verbal
 Good typing speed – 25-30 wpm with 90% accuracy
Salary Monthly Salary 60,000PHP 〜 80,000PHP
Location Global City in Taguig City,Taguig City

Treasury staff ID:31193

Job Description ■ Process payments to suppliers/vendors, bank reconciliation
■ Prepare journal entries and other related treasury matters
Required Qualifications ■ Age: 22-25
■ Gender: Female
■ Educational Background: Accounting/Finance Graduate
■ Work Experience: At least 1 year in Treasury/Accounting section, Fresh graduates are welcome
■ Advantage: Knowledge in SAP system
Salary Monthly Salary 14,000PHP 〜 20,000PHP
Location Taguig City

Service Management Senior Specialist ID:39993

Job Description Responsibilities
- Prepares and reports on the KPI (key-performance indicator) measures attributed to the operations of SGBS (Manila) and GBS (Poland). Provides key insights on issue root-cause assessments and works with the appropriate party for provision of a solution. Follows-through and owns the delivery addressing the identified root cause.
- Assists the Operational Excellence Director and CI Manager in the development of key measurement frameworks such as Executive and Business critical KPIs.
- Identifies improvement opportunities as part of the reporting insights provided.
- Innovates in one’s responsibility area aimed at achieving operational efficiency.
- Manages and maintains up-to-date services agreements between SGBS (Sony Global Business Services, Inc) and the lines of businesses supported
- Sets/contributes to performance objectives for teams and processes;
Required Qualifications MUST
- Bachelor’s / College degree
- Finance experience (7 years)
- At least 2 years experience in Finance Shared Services Service Management
- At least 5 years Shared Services Background

PREFERRED
- CPA (Certified Public Accountant)

- Organized, disciplined and with a good work-ethic
- Highly analytical
- Works well with cross-location teams
- Proficient in English (written and oral)
- Be able to communicate and operate effectively at all levels within the company
- Be able to lead and contribute to meetings
- Strong people management skills
Salary Monthly Salary 70,000PHP 〜 100,000PHP
Location Global City in Taguig City,Taguig City

RPA Specialist ID:39992

Job Description Robotic Process Automation (RPA) Specialist, RPA Centre of Excellence
The RPA Senior Associate will serve as a member of the RPA Centre of Excellence (CoE), based in Manila, Philippines. He/she will report to the RPA Centre of Excellence Manager/Director.

He/she will play a critical role in building and deploying Robotic Process Automations and will work closely with other developers and business process owners to deliver new automated processes to replace manual processing and create scalable and efficient process automations.
The key responsibility includes day-to-day supervision and development of automated processes which form the “robotic” workforce. This will include
• Day to day support, error handling and resolution
• Enhancements to existing robotized processes
• Automation of new processes

The ideal candidate will be required to use structured and logical thinking to perform business process and functional analysis, script and build Bots using specialized RPA software, document, and test and deploy the automated processes in production. Training on how to script and build the RPA/automation software – a mix of visual scripting and Excel-like formulas – will be provided as part of job onboarding.
The RPA Specialist will work closely with business users, other CoE members and liaison with IT and corporate compliance group. He/she will work with customers and business partners in identifying and designing appropriate automation workflows and will have following responsibilities:
• Implement full life cycle of RPA solutions: identify automation opportunities, gather requirements, implement, test and deploy targeted automation solutions using industry leading RPA tools.
• Design, document, develop and execute test automation plans from business requirements.
• Coordinate activities with IT and other RPA associates to create and deploy RPA solutions.
• Ensure proper compliance with controls of processes and as needed engage/coordinate with Compliance team
• Develop scalable and efficient process automations and reusable components that can be leveraged across different lines of businesses.
• Participate in the RPA Center of Excellence to develop and promote and utilize best practices for RPA capabilities.
• Serves as subject matter expert to others seeking to utilize RPA technologies to automate and streamline existing manual business processes.
Required Qualifications Qualifications:

- Bachelors/ Masters degree
- 2-3 years of Professional experience
-

Minimum requirements:

- Advanced knowledge of Microsoft packages such as MS Excel (VBA scripting), MS Visio, MS Access, & MS Word.
- Experience with basic object oriented programming (especially .Net or VBA script or JavaScript development).
- Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an inquiring mind).
- Ability to work with a team of developers and testers and implement automation solutions independently.
- Ability to analyze business processes to suggest process improvements and develop RPA solutions around them.
- Ability to break down process and estimate time for process steps
- Ability to understand, document and analyze business process and create process flow diagrams
- Willingness to learn scripting in the leading RPA platform (provided by SPE as part of on-boarding)
- Demonstrates an aptitude for learning and applying new and/or updated programming languages, techniques, and/or software development disciplines.
- Ability to work independently and manage multiple competing priorities
- Problem solving and troubleshooting skills with the ability to exercise mature judgment
- Work well in a diverse team serving global internal customers
- Experience in business analysis and new development projects is highly preferred
- Strong desire for exploring, evaluating and understanding new technologies.
- Ability to hit tight deadlines and work under pressure.
- Ability to reason through complex situations with strength in identifying and mitigating risks.
- Ability to build / maintain strong relationships, effectively partner with peers, and possess excellent verbal / written communication skills.
- Seeks to understand problems thoroughly before implementing solutions; Asks questions to clarify requirements when ambiguities are present
- Identifies opportunities for innovation and offers new ideas
- Adapts to new environments and changing requirements
- Proven analytical and problem resolution skills
- Strong oral and written communication skills
- Able to work independently to resolve discrepancies, defects, incidents or problems with understanding of the business and system impacts.
- Able to identify and exercise appropriate escalation communications.
- Be able to build presentations and provide demos to internal and external customers.
- Ability to assist in providing training to end users.
- Providing support to end users during UAT and debugging root causes of any issues.
- Willingness to travel internationally for short assignments as and when required
- Willingness to work Overtime and extra hours if needed


Desirable skills:
- Experience with one or more RPA technologies such as UiPath, automationAnywhere, or BluePrism. is preferred
- Knowledge of Agile methodology and tools
- Exposure to financial applications/ERP (Oracle/SAP)
Salary Monthly Salary 70,000PHP 〜 130,000PHP
Location Global City in Taguig City,Taguig City

Spanish-Portuguese CSR ID:39985

Job Description The Customer Service Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies

Summary of Responsibilities

• Maintain a quality business relationship with all customers
• Provide high level professional services in an efficient manner
• Make effective use of procedural, informational, and technical documentation

Duties and Responsibilities
• Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution
• Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
• Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
• Partner with the Instructional Success team to provide occasional online training for our client’s software
• Analyze, diagnose and troubleshoot technical support requests
• Provide timely resolution to customers experiencing common technical issues
• Ensure all incidents are documented within the CRM system
• Ensure customers are satisfied with the client’s products and service
• Assist with the localisation of documents, knowledge base articles, etc. by translating these
• Other duties as assigned
Required Qualifications Skills / Attributes Required

• Fluent in English.
• Exceptional customer service and people skills
• Experience in Business to Business environments
• Excellent written and verbal communication skills
• Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
• Strong work ethic, dependable, and flexibility to work overtime
• Completion of college level work, industry certifications or equivalent work experience a plus
• 1-3 years support or directly related experience a plus
• Willingness to learn
• Multi-lingual is a plus
Salary Monthly Salary 60,000PHP 〜 70,000PHP
Location Taguig City

Spanish-English IT Service Desk ID:39983

Job Description Summary of Role
To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal). The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in transcosmos's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities
 To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal)
 Provide high level professional IT services in an efficient manner
 Maintain a quality business relationship with all customers
 Make effective use of procedural, informational, and technical documentation
 Share knowledge with other team members as appropriate.

Duties and Responsibilities
 To provide 1st line technical support; answering support queries via phone and email
 To maintain a high degree of customer service for all support queries and adhere to all service management principles
 To take ownership of user problems and be proactive when dealing with user issues
 To log all calls in the ticket logging system
 Respond to enquiries from clients and help them resolve their hardware or software problems
 Continuously monitor incoming customer contacts including those made by any of the media available to transcosmos's customers
 Continuously monitor outstanding calls and ensure that provision is made in case of your absence
 Support users in the use of computer equipment by providing necessary training and advice
 To allocate more complex calls to the relevant IT Support team member
 Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by transcosmos and transcosmos's customers
 Identify any service related issues and escalate to the Team Leader
Required Qualifications Skills / Attributes Required
 >2 years IT Service Desk experience
 Vocational qualification (MCP or equivalent)
 University level education
 Fluent English
 Fluent second language
 Excellent customer service skills
 Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
 Experience of using tickets logging systems
 Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
 Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
 Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
 Good understanding of PC hardware set-up and configuration.
 Good personal organisational skills
 Good attention to detail
 Ability to empathise with customers
 Ability to effectively gauge urgency of incident / request
 Ability to build effective working relationships at all levels
 Excellent problem solving skills
 Ability to apply creativity to resolving incidents/requests
 Willing to work on shifting schedule
Salary Monthly Salary 50,000PHP 〜 70,000PHP
Location Taguig City

Italian - IT Service Desk Agent ID:39819

Job Description JOB DESCRIPTION

This job description outlines the key accountability of, and output required from, the post holder. It is not a definitive list and the role may change and evolve over time.

Job Title
Multilingual IT Service Desk Agent (Level 1.5)

Department/Team/Location
Managed Services
Reports To
IT Service Desk Team Leader & Service Delivery Manager

Summary of Role

To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal).

The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Company's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities
* To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal)
* Provide high level professional IT services in an efficient manner
* Maintain a quality business relationship with all customers
* Make effective use of procedural, informational, and technical documentation
* Share knowledge with other team members as appropriate.

Duties and Responsibilities
* To provide 1st line technical support; answering support queries via phone and email
* To maintain a high degree of customer service for all support queries and adhere to all service management principles
* To take ownership of user problems and be proactive when dealing with user issues
* To log all calls in the ticket logging system
* Respond to inquiries from clients and help them resolve their hardware or software problems
* Continuously monitor incoming customer contacts including those made by any of the media available to Company's customers
* Continuously monitor outstanding calls and ensure that provision is made in case of your absence
* Support users in the use of computer equipment by providing necessary training and advice
* To allocate more complex calls to the relevant IT Support team member
* Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Company and Company's customers
* Identify any service related issues and escalate to the Team Leader
Required Qualifications Skills / Attributes Required

* >2 years IT Service Desk experience
* Vocational qualification (MCP or equivalent)
* University level education
* Fluent English
* Fluent second language
* Excellent customer service skills
* Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
* Experience of using tickets logging systems
* Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
* Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
* Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
* Good understanding of PC hardware set-up and configuration.
* Good personal organisational skills
* Good attention to detail
* Ability to empathise with customers
* Ability to effectively gauge urgency of incident / request
* Ability to build effective working relationships at all levels
* Excellent problem solving skills
* Ability to apply creativity to resolving incidents/requests
* Willing to work on shifting schedule

Languages
The tasks and responsibilities described here shall be provided in English, Italian.,
Salary Monthly Salary 50,000PHP 〜 70,000PHP
Location Makati City,Global City in Taguig City,Ortigas in Pasig City,Pasig City,Taguig City,Quezon city,Manila City,Laguna Area,Cebu City,Davao city,Mandaluyong City,Pasig City,Pasay City,Paran aque city,Las pin as city,Alabang city,Other City,Batangas area,Cavite area

French - CSR ID:34363

Job Description To provide support to our clients, INS customers in multiple roles and phases of their interaction with the client’s enterprise products.
Agents will be required to assist with the implementation and usage of our client’s softwares including advising clients on the set up of application Manager, ensuring full utilization of the solutions, analyse, diagnose and troubleshoot client requests and provide timely resolution to clients experiencing product issues including installation, licensing and “how to” questions.
Support will consist primarily of assisting clients with product issues via phone, email and chat.

The Customer Service Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies

Summary of Responsibilities
•Maintain a quality business relationship with all customers
•Provide high level professional services in an efficient manner
•Make effective use of procedural, informational, and technical documentation
Duties and Responsibilities

•Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution
•Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
•Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
•Partner with the Instructional Success team to provide occasional online training for our client’s software
•Analyze, diagnose and troubleshoot technical support requests
•Provide timely resolution to customers experiencing common technical issues
•Ensure all incidents are documented within the CRM system
•Ensure customers are satisfied with the client’s products and service
•Assist with the localisation of documents, knowledge base articles, etc. by translating these
•Other duties as assigned
Required Qualifications Skills / Attributes Required
•Fluent in English.
•Exceptional customer service and people skills
•Experience in Business to Business environments
•Excellent written and verbal communication skills
•Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
•Strong work ethic, dependable, and flexibility to work overtime
•Completion of college level work, industry certifications or equivalent work experience a plus
•1-3 years support or directly related experience a plus
•Willingness to learn
Salary Monthly Salary 45,000PHP 〜 50,000PHP
Location Taguig City

All50 (1〜20 )