Reeracoen Philippines helps you search for job vacancy in Philippines. Our professional consultants help you find the right job. Looking for Job in Philippines, Think of Reeracoen Philippines.

+63-2-843-2986

Time:9:00-18:00(Mon-Fri)

List of Taguig City job vacancies in Philippines

Conditions in searching
All29 (1〜20 )

THAI PAYROLL ANALYST ID:41154

Job Description
Required Qualifications
Salary Monthly Salary 75,000PHP 〜 90,000PHP
Location Global City in Taguig City,Taguig City

N1 Translator from English to Japanese ID:39783

Job Description • Reports to the Japan Desk Section Manager
• Manages and oversees the activities of a team of teachers ensuring that each individual performs at par with the standards set by the company and the client
• Performs administrative duties for the team
• Motivates teachers to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
• Coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
• Ensures department operates efficiently according to program and company measures and policies
• Resolve escalated client/customer complaints
• Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
• Perform other related duties, as assigned
Required Qualifications EXPERIENCE
• Related supervisory experience is preferred
• Experience working in a BPO environment is desirable
SKILLS and COMPETENCIES
• Strong written and verbal English communication skill
• Strong written and verbal Japanese commination skill (N2 or higher)
• Attention to detail and accuracy
• Ability to navigate computerized data entry system or relevant applications
• Demonstrated effectiveness and ability to work independently regardless of distractions and/or general noise
• Acts honestly and professionally, ability to handle confidential and sensitive information
• Ability to prioritize and multitask
• Strong customer service
• Ability to work with teams
• Adaptable and flexible
Salary Monthly Salary 50,000 〜 80,000
Location Global City in Taguig City,Taguig City

Sales marketing supervisor ID:40911

Job Description Client visit and after sales-service
Business trips to domestic and business industry market research
Team management (Sales staff group of 3 each group)
Required Qualifications 1) At least with 5 years experience for global marketing
2) Experienced marketing at a foreign-owned company (Similar industry)
2) Sales experience in Automotive or Motorcycle Parts (not required)
Salary Monthly Salary 40,000PHP 〜 65,000PHP
Location Global City in Taguig City,Taguig City

Security and Audit Manager ID:40904

Job Description Summary of Responsibilities:
 On-time-delivery: Meeting milestone deadlines for closing all Corrective Action Plans
 Program performance: Monthly reporting on key metrics, weekly updates in current Corrective Action Plans, other metrics reporting as required
 Security Awareness: Being aware of the security posture and gaps within the service and the staff
 Implement responsibilities and measures relating security and privacy within the dedicated service to meet customer requirements
 Oversee documentation of all policies, procedures, and protocols used to fulfill responsibilities and measures relating security and privacy within the dedicated service
 Respond to customer communication within less than 24 hours
 Ability to anonymously report potential security violations when required
 Daily floor walks to identify violations of the security requirements
 Incident management of security or privacy concerns within the service
 New Starter and refresher Training programs
 must have sufficient seniority and expertise to close corrective actions in a timely manner
 Correctly implement and confirm physical security and access controls
 Implement and confirm technology related restrictions
 Implement and confirm protection against disclosure and theft of confidential information
Required Qualifications Summary of Responsibilities:
 On-time-delivery: Meeting milestone deadlines for closing all Corrective Action Plans
 Program performance: Monthly reporting on key metrics, weekly updates in current Corrective Action Plans, other metrics reporting as required
 Security Awareness: Being aware of the security posture and gaps within the service and the staff
 Implement responsibilities and measures relating security and privacy within the dedicated service to meet customer requirements
 Oversee documentation of all policies, procedures, and protocols used to fulfill responsibilities and measures relating security and privacy within the dedicated service
 Respond to customer communication within less than 24 hours
 Ability to anonymously report potential security violations when required
 Daily floor walks to identify violations of the security requirements
 Incident management of security or privacy concerns within the service
 New Starter and refresher Training programs
 must have sufficient seniority and expertise to close corrective actions in a timely manner
 Correctly implement and confirm physical security and access controls
 Implement and confirm technology related restrictions
 Implement and confirm protection against disclosure and theft of confidential information
Salary Monthly Salary 60,000PHP 〜 80,000PHP
Location Taguig City

Mandarin (Customer Support Analyst) ID:39929

Job Description Summary of Position:
Provision of first line customer support and account administration of specific business applications for a software company who focus on accelerating global pharmaceutical development.
The FCR Shared Services Analyst will provide multilingual support to users globally, via telephone and email. Fluency in English is essential, both written and verbal.
Working hours will be determined by a shift pattern.

Responsibilities:

1.Provide telephone and email support to users (in their chosen language)
2.Ensure ownership of issues as per the SLA
3.Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times
4.Upload data into CRM system when required
5.Comply with handover and escalation processes
6.Perform account administration activities (e.g. passwords resets)
7.Escalate appropriately to second line engineers and request updates until resolution is provided
8.Comply with quality control program
Required Qualifications Education and Experience Required:
Ideally, you will be a graduate with at least one year’s experience in a Support/Helpdesk role, preferably in an English speaking environment.

Essential
Fluent in written and verbal English and Mandarin
Strong and confident communicator
Excellent telephone manner
Ability to write clear and concise email responses
Customer focused and excellent customer care skills
Competent user of Microsoft Office applications
 Excellent problem solving skills
 Good attention to detail
 Proactive attitude
Salary Monthly Salary 40,000PHP 〜 60,000PHP
Location Taguig City

Financial Language Analyst (Native Japanese) ID:40848

Job Description
Required Qualifications
Salary Monthly Salary 70,000PHP 〜 80,000PHP
Location Taguig City

Channel Engagement Manager ID:38504

Job Description Agency Development . Recruiting of sales agents
Excellent Com Skills and People skills
Min 5 years work experience in sales (sales targets) and distribution mgt (distributors, agents)
With at least 5 years experience in insurance agency recruitment or management .
Open for candidates from the Pharma and Fast Moving Consumer Goods industries
With Training skills is a plus
Driving is a must
Required Qualifications Agency Development . Recruiting of sales agents
Excellent Com Skills and People skills
Min 5 years work experience in sales (sales targets) and distribution mgt (distributors, agents)
With at least 5 years experience in insurance agency recruitment or management .
Open for candidates from the Pharma and Fast Moving Consumer Goods industries
With Training skills is a plus
Driving is a must
Salary Monthly Salary 40,000PHP 〜 60,000PHP
Location Makati City,Global City in Taguig City,Ortigas in Pasig City,Pasig City,Taguig City,Quezon city,Manila City,Mandaluyong City,Pasig City,Pasay City,Paran aque city,Las pin as city,Alabang city,Other City,Cavite area

Technology Analyst ID:40290

Job Description Operations
• Ensure the delivery of the committed support as listed in SLA to the team
• Manage and ensure all day-to-day operations are executed and completed within guidelines, policies and processes, e.g. daily systems backup and systems health checks, etc.
• Important role for all DRP and operations planning and processes to ensure any major disaster situations can be handled promptly and to ensure compliance to audit and SOX requirements
• Execute the systems self audit to ensure compliance, SOX and systems operational excellence

Technical Management
• Provide technology analysis, selection, development, and implementation in alignment with the different regional technology and EIS functional teams
• Monitor and recommend continuous technology improvements to provide a competitive advantage to SPE businesses, efficiencies and low technology “cost of ownership”
• Part of the regional IT team in establishing and managing technology standards, operational policies and processes in alignment with the regional technology and different EIS functional teams

Project Management
• Provide project management/coordination role under regional IT management supervision
• Lead the project charter creation, documentation and approval process
• Responsible for design review, implementation, and support of projects from inception to completion under regional IT management supervision

General Regional IT Operational Administration and Reporting
• Manage external vendors in obtaining quotes and negotiating prices (under regional IT management supervision)
• Prepare and generate IT purchase orders and verify invoices against purchase orders for approvals
• Update and document IT operational processes and improvements
• Responsible for ensuring the server rooms are well maintained and clean and tidy
• Responsible for keeping all IT asset inventory for assigned territory, and ensuring all IT asset assigned to the businesses are kept up to date at all times
• Responsible for providing appropriate approved IT asset for employee on-boarding and recovering of the IT assets on employee off-boarding
Required Qualifications Competencies & Requirements:
• Minimum 3 years employment in the IT industry working in a complex global infrastructure environment.
• Minimum 2 years’ experience with data center/server room management and operations.
• Minimum 1 years working experience with server virtualization, server configuration and server management
• Minimum 2 years’ experience with Microsoft suit of products like Server, OS, Office, Outlook, Office communicator, etc is required.
• Bachelor degree or equivalent experience preferred.
• Flexibility for shift work.

Knowledge and Skills:
• Basic project management skills
• Strong data center or server room operational management skills
• Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment
• Good written and oral communications
• Excellent technical problem solving abilities
• Good working knowledge on VMWare, Citrix, VPN technologies
• Excellent working knowledge on Microsoft Windows Operating Systems (both servers and desktops), Office Suite and Outlook
• Basic understanding on information security protection systems like McAfee Antivirus and HIPS, firewall, etc
• Good knowledge with ITIL processes will be an advantage, preferably with ITIL certification
• Knowledge on mobile devices and mobile operating systems, eg iOS, Andriod, MS Mobile OS.

Experience:
• Ability to understand users’ IT problems/requests and provide solid resolutions/solutions within SPE systems framework and standards
• Handle multiple tasks and be flexible in a fast paced environment
• Deliver on time, commitment, and quality
• Managing and operating complex data centers/server rooms.
Salary Monthly Salary 20,000PHP 〜 25,000PHP
Location Global City in Taguig City,Taguig City

Accountant (OTC)/Japanese Speaking ID:29511

Job Description Service Delivery

• Manage OTC process within agreed budget
• Ensure achievement of OTC process performance and quality standards, as defined in service level agreements, taking appropriate improvement actions where appropriate
• Provide OTC Lead with regular reports of performance of OTC process
• Ensure all internal customer queries/complaints, pertaining to OTC processes are satisfactorily resolved
• Maintain appropriate levels of technical knowledge and expertise
• Contribute to cross-process performance improvement initiatives as required
• Support the OTC accounting research, interpretation and implementation as necessary
• Maintain detailed understanding of the LOB operations, their key priorities and contacts with the SPE organization

Technical Standards

• Ensure OTC processes and operating procedures are clearly defined, documented and up-to-date
• Implement agreed internal control procedures for OTC process

Delivery
• Recognize and communicate potential issues or risks
• Other ad hoc duties as shall reasonably be requested by the IHE F&A Lead
Required Qualifications Requirements:
• Bachelor's/College Degree holder
• Fluent Japanese with ability to Read & Write
• Effectively communicate in business English (oral and written skills) across finance organization
• Experienced in SAP Financials an advantage
• At least 2 years experience in working within accounting functions
• Appreciation of local and US GAAP, IFRS and regulatory requirements
• Must be willing to work in Bonifacio Global City, Taguig
• Willing to work on day shift schedule
• Willing to work on Philippine holidays and if business requires
Salary Monthly Salary 20,000PHP 〜 30,000PHP
Location Global City in Taguig City,Taguig City

Tax Manager ID:40291

Job Description • Identifying and escalating risks and issues including late filings for work streams including statutory financial reporting, corporate income tax returns, tax reporting and other local taxes
• Monitoring and validating services provided against outsourcing agreement including approving additional work and satisfaction surveys
• Managing relationship with in-territory and home office stakeholders
• Attending, coordinating and presenting in operational meetings
• Communicating updates to Project Management Office and stakeholders
• Monitoring and escalating tax issues, ensuring submissions and payments timely
• Identifying appropriate resolution where issues arise
• Delegating and coordinating requests for information (SAP reports, etc)
• Delivering training and refreshers to ensure SGBS colleagues’ understanding of VAT/GST handling
Required Qualifications MUST
- Bachelor’s / College degree
- Strong background in Taxation
- Basic VAT/GST, corporate taxation and other tax / statutory requirements for Asia Pacific, Latin America and North America


PREFERRED
- CPA (Certified Public Accountant)
- Experience working in a Big-4 Accounting Firm
- Experience in professional services specific to tax and statutory reporting
- Basic background in the field of Law
- Knowledge of other languages (Japanese, Chinese, Spanish, etc.)
- Knowledge of the business operations for an entertainment industry
Salary Monthly Salary 80,000PHP 〜 90,000PHP
Location Global City in Taguig City,Taguig City

Treasury staff ID:31193

Job Description ■ Process payments to suppliers/vendors, bank reconciliation
■ Prepare journal entries and other related treasury matters
Required Qualifications ■ Age: 22-25
■ Gender: Female
■ Educational Background: Accounting/Finance Graduate
■ Work Experience: At least 1 year in Treasury/Accounting section, Fresh graduates are welcome
■ Advantage: Knowledge in SAP system
Salary Monthly Salary 14,000PHP 〜 20,000PHP
Location Taguig City

Service Management Senior Specialist ID:39993

Job Description Responsibilities
- Prepares and reports on the KPI (key-performance indicator) measures attributed to the operations of SGBS (Manila) and GBS (Poland). Provides key insights on issue root-cause assessments and works with the appropriate party for provision of a solution. Follows-through and owns the delivery addressing the identified root cause.
- Assists the Operational Excellence Director and CI Manager in the development of key measurement frameworks such as Executive and Business critical KPIs.
- Identifies improvement opportunities as part of the reporting insights provided.
- Innovates in one’s responsibility area aimed at achieving operational efficiency.
- Manages and maintains up-to-date services agreements between SGBS (Sony Global Business Services, Inc) and the lines of businesses supported
- Sets/contributes to performance objectives for teams and processes;
Required Qualifications MUST
- Bachelor’s / College degree
- Finance experience (7 years)
- At least 2 years experience in Finance Shared Services Service Management
- At least 5 years Shared Services Background

PREFERRED
- CPA (Certified Public Accountant)

- Organized, disciplined and with a good work-ethic
- Highly analytical
- Works well with cross-location teams
- Proficient in English (written and oral)
- Be able to communicate and operate effectively at all levels within the company
- Be able to lead and contribute to meetings
- Strong people management skills
Salary Monthly Salary 70,000PHP 〜 100,000PHP
Location Global City in Taguig City,Taguig City

RPA Specialist ID:39992

Job Description Robotic Process Automation (RPA) Specialist, RPA Centre of Excellence
The RPA Senior Associate will serve as a member of the RPA Centre of Excellence (CoE), based in Manila, Philippines. He/she will report to the RPA Centre of Excellence Manager/Director.

He/she will play a critical role in building and deploying Robotic Process Automations and will work closely with other developers and business process owners to deliver new automated processes to replace manual processing and create scalable and efficient process automations.
The key responsibility includes day-to-day supervision and development of automated processes which form the “robotic” workforce. This will include
• Day to day support, error handling and resolution
• Enhancements to existing robotized processes
• Automation of new processes

The ideal candidate will be required to use structured and logical thinking to perform business process and functional analysis, script and build Bots using specialized RPA software, document, and test and deploy the automated processes in production. Training on how to script and build the RPA/automation software – a mix of visual scripting and Excel-like formulas – will be provided as part of job onboarding.
The RPA Specialist will work closely with business users, other CoE members and liaison with IT and corporate compliance group. He/she will work with customers and business partners in identifying and designing appropriate automation workflows and will have following responsibilities:
• Implement full life cycle of RPA solutions: identify automation opportunities, gather requirements, implement, test and deploy targeted automation solutions using industry leading RPA tools.
• Design, document, develop and execute test automation plans from business requirements.
• Coordinate activities with IT and other RPA associates to create and deploy RPA solutions.
• Ensure proper compliance with controls of processes and as needed engage/coordinate with Compliance team
• Develop scalable and efficient process automations and reusable components that can be leveraged across different lines of businesses.
• Participate in the RPA Center of Excellence to develop and promote and utilize best practices for RPA capabilities.
• Serves as subject matter expert to others seeking to utilize RPA technologies to automate and streamline existing manual business processes.
Required Qualifications Qualifications:

- Bachelors/ Masters degree
- 2-3 years of Professional experience
-

Minimum requirements:

- Advanced knowledge of Microsoft packages such as MS Excel (VBA scripting), MS Visio, MS Access, & MS Word.
- Experience with basic object oriented programming (especially .Net or VBA script or JavaScript development).
- Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an inquiring mind).
- Ability to work with a team of developers and testers and implement automation solutions independently.
- Ability to analyze business processes to suggest process improvements and develop RPA solutions around them.
- Ability to break down process and estimate time for process steps
- Ability to understand, document and analyze business process and create process flow diagrams
- Willingness to learn scripting in the leading RPA platform (provided by SPE as part of on-boarding)
- Demonstrates an aptitude for learning and applying new and/or updated programming languages, techniques, and/or software development disciplines.
- Ability to work independently and manage multiple competing priorities
- Problem solving and troubleshooting skills with the ability to exercise mature judgment
- Work well in a diverse team serving global internal customers
- Experience in business analysis and new development projects is highly preferred
- Strong desire for exploring, evaluating and understanding new technologies.
- Ability to hit tight deadlines and work under pressure.
- Ability to reason through complex situations with strength in identifying and mitigating risks.
- Ability to build / maintain strong relationships, effectively partner with peers, and possess excellent verbal / written communication skills.
- Seeks to understand problems thoroughly before implementing solutions; Asks questions to clarify requirements when ambiguities are present
- Identifies opportunities for innovation and offers new ideas
- Adapts to new environments and changing requirements
- Proven analytical and problem resolution skills
- Strong oral and written communication skills
- Able to work independently to resolve discrepancies, defects, incidents or problems with understanding of the business and system impacts.
- Able to identify and exercise appropriate escalation communications.
- Be able to build presentations and provide demos to internal and external customers.
- Ability to assist in providing training to end users.
- Providing support to end users during UAT and debugging root causes of any issues.
- Willingness to travel internationally for short assignments as and when required
- Willingness to work Overtime and extra hours if needed


Desirable skills:
- Experience with one or more RPA technologies such as UiPath, automationAnywhere, or BluePrism. is preferred
- Knowledge of Agile methodology and tools
- Exposure to financial applications/ERP (Oracle/SAP)
Salary Monthly Salary 70,000PHP 〜 130,000PHP
Location Global City in Taguig City,Taguig City

Spanish-Portuguese CSR ID:39985

Job Description The Customer Service Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies

Summary of Responsibilities

• Maintain a quality business relationship with all customers
• Provide high level professional services in an efficient manner
• Make effective use of procedural, informational, and technical documentation

Duties and Responsibilities
• Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution
• Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
• Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
• Partner with the Instructional Success team to provide occasional online training for our client’s software
• Analyze, diagnose and troubleshoot technical support requests
• Provide timely resolution to customers experiencing common technical issues
• Ensure all incidents are documented within the CRM system
• Ensure customers are satisfied with the client’s products and service
• Assist with the localisation of documents, knowledge base articles, etc. by translating these
• Other duties as assigned
Required Qualifications Skills / Attributes Required

• Fluent in English.
• Exceptional customer service and people skills
• Experience in Business to Business environments
• Excellent written and verbal communication skills
• Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
• Strong work ethic, dependable, and flexibility to work overtime
• Completion of college level work, industry certifications or equivalent work experience a plus
• 1-3 years support or directly related experience a plus
• Willingness to learn
• Multi-lingual is a plus
Salary Monthly Salary 60,000PHP 〜 70,000PHP
Location Taguig City

Spanish-English IT Service Desk ID:39983

Job Description Summary of Role
To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal). The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in transcosmos's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities
 To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal)
 Provide high level professional IT services in an efficient manner
 Maintain a quality business relationship with all customers
 Make effective use of procedural, informational, and technical documentation
 Share knowledge with other team members as appropriate.

Duties and Responsibilities
 To provide 1st line technical support; answering support queries via phone and email
 To maintain a high degree of customer service for all support queries and adhere to all service management principles
 To take ownership of user problems and be proactive when dealing with user issues
 To log all calls in the ticket logging system
 Respond to enquiries from clients and help them resolve their hardware or software problems
 Continuously monitor incoming customer contacts including those made by any of the media available to transcosmos's customers
 Continuously monitor outstanding calls and ensure that provision is made in case of your absence
 Support users in the use of computer equipment by providing necessary training and advice
 To allocate more complex calls to the relevant IT Support team member
 Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by transcosmos and transcosmos's customers
 Identify any service related issues and escalate to the Team Leader
Required Qualifications Skills / Attributes Required
 >2 years IT Service Desk experience
 Vocational qualification (MCP or equivalent)
 University level education
 Fluent English
 Fluent second language
 Excellent customer service skills
 Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
 Experience of using tickets logging systems
 Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
 Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
 Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
 Good understanding of PC hardware set-up and configuration.
 Good personal organisational skills
 Good attention to detail
 Ability to empathise with customers
 Ability to effectively gauge urgency of incident / request
 Ability to build effective working relationships at all levels
 Excellent problem solving skills
 Ability to apply creativity to resolving incidents/requests
 Willing to work on shifting schedule
Salary Monthly Salary 50,000PHP 〜 70,000PHP
Location Taguig City

Italian - IT Service Desk Agent ID:39819

Job Description JOB DESCRIPTION

This job description outlines the key accountability of, and output required from, the post holder. It is not a definitive list and the role may change and evolve over time.

Job Title
Multilingual IT Service Desk Agent (Level 1.5)

Department/Team/Location
Managed Services
Reports To
IT Service Desk Team Leader & Service Delivery Manager

Summary of Role

To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal).

The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Company's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities
* To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal)
* Provide high level professional IT services in an efficient manner
* Maintain a quality business relationship with all customers
* Make effective use of procedural, informational, and technical documentation
* Share knowledge with other team members as appropriate.

Duties and Responsibilities
* To provide 1st line technical support; answering support queries via phone and email
* To maintain a high degree of customer service for all support queries and adhere to all service management principles
* To take ownership of user problems and be proactive when dealing with user issues
* To log all calls in the ticket logging system
* Respond to inquiries from clients and help them resolve their hardware or software problems
* Continuously monitor incoming customer contacts including those made by any of the media available to Company's customers
* Continuously monitor outstanding calls and ensure that provision is made in case of your absence
* Support users in the use of computer equipment by providing necessary training and advice
* To allocate more complex calls to the relevant IT Support team member
* Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Company and Company's customers
* Identify any service related issues and escalate to the Team Leader
Required Qualifications Skills / Attributes Required

* >2 years IT Service Desk experience
* Vocational qualification (MCP or equivalent)
* University level education
* Fluent English
* Fluent second language
* Excellent customer service skills
* Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
* Experience of using tickets logging systems
* Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
* Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
* Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
* Good understanding of PC hardware set-up and configuration.
* Good personal organisational skills
* Good attention to detail
* Ability to empathise with customers
* Ability to effectively gauge urgency of incident / request
* Ability to build effective working relationships at all levels
* Excellent problem solving skills
* Ability to apply creativity to resolving incidents/requests
* Willing to work on shifting schedule

Languages
The tasks and responsibilities described here shall be provided in English, Italian.,
Salary Monthly Salary 50,000PHP 〜 70,000PHP
Location Makati City,Global City in Taguig City,Ortigas in Pasig City,Pasig City,Taguig City,Quezon city,Manila City,Laguna Area,Cebu City,Davao city,Mandaluyong City,Pasig City,Pasay City,Paran aque city,Las pin as city,Alabang city,Other City,Batangas area,Cavite area

Corporate Specialist ID:39652

Job Description - CORPORATE FINANCE & ACCOUNTING
• Manages and performs the day-to-day accounting and book keeping requirements of the legal entity
• Performs the month-end close, reconciliations, reporting and analysis of the financial results of the legal entity
• Collaborates to develop the annual budgets and regular forecast submissions for the legal entity
• Manages the expenses and cash flow requirements of the legal entity
• Manages the billing and collections process for the legal entity
• Ensures that the financial regulatory and statutory compliance and filing requirements are complied with
• Bills out Corporate SES charges to affiliates and provides reconciliation and other related reports to US Corporate team

- KPI DATA ANALYTICS & PROCESS PERFORMANCE REPORTING
• Prepares and reports for senior management to utilize on the KPI (key-performance indicator) measures attributed to the operations of SGBS (Manila, PH) and GBS (Gdynia, PL) in order to achieve operational excellence
• Identify trends, recurring issues, and outliers from data gathered and summarize information into a concise and organized report
• Works hand in hand with operations to perform proper root cause analysis to address issues and provides key insights on issue root-cause assessments and preventive / corrective action.
• Follows-through in ensuring that the appropriate actions have been undertaken.
• Supports in achieving operational excellence through the development of key measurement frameworks such as Executive and Business critical KPIs.

- SERVICE LEVEL MANAGEMENT
• Manages and maintains up-to-date services agreements between SGBS (Sony Global Business Services, Inc) and the lines of businesses supported
• Performs safekeeping of Service Level Agreement documents
• Conducts trainings as an expert resource person for Service Level Agreement documents
• Conducts first level support and training for Service Management process integrated systems
• Maintains Service Management portal and up to date
• Maintains up to date Change Control document log and proper monitoring of Change Control documents
• Conducts trainings as an expert resource person for Change Control procedures


- SERVICE MANAGEMENT GLOBAL CONTROLS
• Monitors key control activities for Service Delivery functions across SSCs to help minimize audit risks
- PROJECT MANAGEMENT
• Identifies improvement opportunities as part of the reporting insights provided and supports CI to effectively carry out projects

- PAYROLL MANAGEMENT
• Supports the payroll management process for all the territories supported by the Center

- Organized, disciplined and with a good work-ethic
- Highly analytical
- Works well with cross-location teams
- Proficient in English (written and oral)
- Be able to communicate and operate effectively at all levels within the company
- Be able to lead and contribute to meetings
- Strong people management skills
- Innovates in one’s responsibility area aimed at achieving operational efficiency
Required Qualifications MUST
- Bachelor’s / College degree
- Finance experience (7 years)
- At least 5 years Shared Services Background

PREFERRED
- CPA (Certified Public Accountant)
- Certified Payroll Professional
- Service Management experience in Finance Shared Services
- Lean/ Six Sigma Certified
- Familiar with Process and Data Architecture concepts
Salary Monthly Salary 40,000PHP 〜 60,000PHP
Location Global City in Taguig City,Taguig City

Saleforce - Mandarin / Cantonese / Korean ID:36329

Job Description RESPONSIBILITIES

• Oversee the HR operations of Cebu and Ilocos, including ensuring that all HR processes are compliant, accurate and timely.
• Provide analysis and insight on HR data and recommend useful actions to address HR-related concerns.
• Drive the talent agenda of the business, and align to the strategies and approaches across the sites.
• Directly manage various stakeholders in the site, including other corporate functions teams.
• Drive the talent agenda within the team, serving as coach and mentor to the team, and developing needed skills and capabilities.
Required Qualifications QUALIFICATIONS

• Candidates should have strong strategic HR, stakeholder management and business partnering experience
• Has experience handling different HR facets – Employee Relations, Employee Engagements (can operationalize)
• Experience in BPO/ call center is an advantage; can work in a fast-paced environment, can adjust pace, shift
• As the Cebu profiles/ market is more call center work, candidates should be willing to roll-up their sleeves and can work independently. Should be able to understand and oversee the Operations businesses not just Voice, but Telco, F&A, Health and others.
• Can process candidates who are willing to be based in Cebu; can process those that are from Davao and Iloilo
• Should have 10 years of collective (HR & Non-HR) work experience
o HR experience should be more than the others
o HR work should be recent
o Can handle BPO work
• Managerial experience should be 6 years/ people developer role at least 3 years
Salary Monthly Salary 70,000PHP 〜 80,000PHP
Location Makati City,Global City in Taguig City,Taguig City,Quezon city,Mandaluyong City

Thai CSR ID:33655

Job Description Responsibilities:

• Deal directly with customers either by telephone, electronically or respond promptly to customer inquiries
• Perform customer verifications, process orders, forms, applications and requests of clients
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Translate relevant documents, web content, and other communications into Thai terms and/or vice-versa
Required Qualifications Requirements:

• Fluent in both oral and written Thai language
• At least 1 year of experience in sales, marketing, or customer service roles
• Trainable, displays willingness to learn
• Must have excellent problem solving and people skills
• Willing to work on a shifting schedule
• Proficiency in MS Office
Salary Monthly Salary 60,000PHP 〜 80,000PHP
Location Makati City,Global City in Taguig City,Ortigas in Pasig City,Pasig City,Taguig City,Quezon city,Manila City,Laguna Area,Cebu City,Davao city,Mandaluyong City,Pasig City,Pasay City,Paran aque city,Las pin as city,Alabang city,Other City,Batangas area,Cavite area

FULLFILMENT AND SALES ID:33794

Job Description assist walk in clients and supply request
Required Qualifications atleast 3 years experience in sales distribution
Salary Monthly Salary 25,000PHP 〜 35,000PHP
Location Makati City,Global City in Taguig City,Ortigas in Pasig City,Pasig City,Taguig City,Quezon city,Manila City,Laguna Area,Cebu City,Davao city,Mandaluyong City,Pasig City,Pasay City,Paran aque city,Las pin as city,Alabang city,Other City,Batangas area,Cavite area

All29 (1〜20 )