Japanese Global incident coordinator ID:43526

80,000 PHP ~ 100,000 PHPMakati, Bonifacio Global City, Taguig (BGC), Ortigas, Pasig, Pasig, Taguig, Quezon city, Manila, Mandaluyong , Pasay, Parañaque, Las Piñas, Alabang, Pateros, Caloocan, Malabon, Marikina, Muntinlupa, Navotas, San Juan, Cebu
  • Job Function

    Customer Service

  • Industry

    Call Center / IT-Enabled Services / BPO

  • Job Description

    Role Description:

    Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

    Responsibilities:

    Global incident manager coordination: Perform the duties of global O365 incident manager coordinating global O365 IM and resolution process to verify IM policy adherence
    Incident task load balancing: Verify that no incidents and tasks stay unassigned Load balance and prioritize task assignments across the service core teams as needed and flag unresolved incidents needing immediate follow up beyond current work shift
    Incident resolution continuity: Verify that there is effective reassignment of incidents and tasks that were not completed during one work shift and require direct follow up in the next work shift
    Incident resolution coordination: Coordinate required operational follow up of global incident resolution Major incident resolution coordination: Initiate and lead global major incident management process.

  • Requirement

    Qualifications:

    • Bachelor’s degree in Computer Science, Information Systems or equivalent
    • Fluent in English and Japanese
    • Service Management skills – incident and change management ; ITIL Process

  • English Level

    Native

  • Other Language

    Japanese

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    philippine holidays
    shifting

  • Benefit

    ★Be part of one of the biggest and most stable organization in the world
    ★Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
    ★Expanded maternity leave up to 120 days*
    ★Flexible Working Arrangements
    ★Employee Stock Purchase Plan
    ★Healthy and Encouraging Work Environment
    ★Allowances
    ★Loyalty, Christmas Gift, Inclusion and Diversity Benefits
    ★Night Differential
    ★Retirement Plan

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