Overview

• Salary

  15,000 PHP ~ 20,000 PHP

• Industry

  Healthcare / Medical

• Job Description

  Job Description:
  Overview:
  ● Coordinate patients as contact window from production start
  ○ Fixing the appointments and schedule with patients
  ○ Call patients before the accommodation day to verify the appointment
  ○ Communication with patients/visitors directly by answering or referring inquiries
  ● Receptionist operation
  ○ Services to visitors by greeting, welcoming, and directing them to the relevant
  personnel or department appropriately.
  ○ Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments
  ● Customer support operation
  ○ Answering the patient concern
  ○ Communication with the related department and obtaining solutions for a technical
  concern from a patient.
  ○ Providing the solution and an answer to a patient in accordance with him/her
  questions.
  ● Customer success operation
  ○ Boosting lifetime customer value and annual recurring revenue.
  ○ Inspiring customer loyalty and retention.
  ○ Reducing churn
  Details:
  ● Fixing the appointments and schedule with patients
  ○ Send notifications via SNS message to match the schedule of our staff in charge and
  the patient
  ○ Inform appropriate transportation, travel route and/or estimated arrival time in case
  patient visits our clinic
  ○ Share the appointments result with related departments
  ● Call patients before the accommodation day to verify the appointment
  ○ Call them first in the morning. If they cannot be reached, send them a text message.
  If there is no response after an hour, contact them again.
  ○ Check the related concern with patients
  ■ Ask the patient if he/she needs assistance for the transportation (use
  company car or book grab for the patient)
  ■ Ask the patient if he/she will arrive with a companion
  ■ Ask the vaccination status and current health condition the day before the
  said schedule
  ● Communication with patients/visitors directly by answering or referring inquiries
  ○ Coordinates with the concerning departments regarding issues or irregularities with
  the patients
  ○ Takeover the communication of patients who is starting production from sales
  ○ Deliver regular follow-up information to the patients who start the life with prosthesis
  to check the product condition
  ○ Deliver new service information with our users
  ● Services to visitors by greeting, welcoming, and directing them to the relevant personnel or
  department appropriately.
  ○ Monitors logbook for security purposes.
  ○ Maintains telecommunications system.
  ● Inventory of consumables (socks, liners, bandages) from incoming shipments
  ○ Purchasing pantry and office supplies
  ● Answering the patient concern
  ○ Getting the problem/situation/request when the person got contact from the customer
  ○ Can give the solution or explanation if the request is template one
  ● Communication with the related department and obtaining solutions for a technical concern
  from a patient.
  ○ If the concern from customer is not on our template, escalate the trouble detail to the
  superior person
  ○ Check the unclear point before explaining to the customer
  ● Boosting lifetime customer value and annual recurring revenue.
  ○ Up-selling and cross-selling mainly through phone call and SNS
  ○ Proposing additional purchases of consumables after the main product sale closes
  ○ Proposing additional purchases to existing customers
  ● Inspiring customer loyalty and retention
  ○ Making follow-up calls and providing information to customers to build rapport
  regularly
  ● Reducing cancellation
  ○ Monitoring and reporting cancellation rates
  ○ Making internal proposals to reduce cancellation rates
  ○ Making approaches to patients to reduce cancellation rates
  ● To report and inform exactly the details of a patient's condition and situation to a supervisor
  whenever to hear from them.
  ○ To propose any solution to the supervisor or team member based on information you
  obtain.
  ○ To provide the solution and an answer to a patient in accordance with him/her
  questions.
  ○ If the concern from the customer is on our template, the person can answer after
  confirming the related member.
  ○ The person can follow the company protocol for the explanation.
  ● Keeping and maintaining cleanliness at clinic areas & other related areas by complying with
  procedures, rules, and regulations of the company.
  ● Contributing to the team effort by accomplishing tasks for better results.
  ● Making and writing routine/ special report directed by the superiors
  ● Performing other duties as assigned by the superiors
  ● Makingsuggestions for improving operations in this position's role or beyond this role.