Night Shift Team Leader ID:41140
30,000 PHP ~ 30,000 PHPOrtigas in Pasig CityOver 3 months agoOverview
Salary
30,000 PHP ~ 30,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
This is BPO company. main responsibility is managing team around 10-20 people and report to client and internal. Candidate need do report and attend meeting as well if need.
>Control KPI
>Takes orders by obtaining and verifying information.
>Enters orders by transmitting information.
>Provides product/service information by answering questions; offering assistance.
>Maintains call center database by entering and verifying information; updating contact log.
>Improves quality results by recommending changes.
>Keeps equipment operational by following established procedures; reporting malfunctions.
>Updates job knowledge by participating in educational opportunities.
>Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
>Other task will be provided if need.
Qualifications
Requirement
BPO Company [located Japan, Thailand,China Philippines].
In Philippi>>Good English communication and writings skills.
>>Experience in online chat&Tickets handling; TL experience at least two years.
>>Computer Savy: Fast learner and willing to learn; good at analyzing and doing reports with Microsoft tools ( Excel, PPT, Words, Visio etc) .
>>Can start immediately.
ne there are 40 employees, Japanese Division are around 20 employees.
They have 10-15client in Philippines.English Level
Business
Other Language
English
Additional Information
Benefit
SSS, PhilHealth, HMDF, 13month
Transportation 50Php/day
HMO[one only]Working Hour
shifting ~ shifting
Holiday
Shifting Schedule,
Job Function