2 Jobs for Mandaluyong found

Japanese Global incident coordinator ID:43526
80,000 PHP ~ 100,000 PHPMakati, Bonifacio Global City, Taguig (BGC), Ortigas, Pasig, Pasig, Taguig, Quezon city, Manila, Mandaluyong , Pasay, Parañaque, Las Piñas, Alabang, Pateros, Caloocan, Malabon, Marikina, Muntinlupa, Navotas, San Juan, Cebu
Job Description
Role Description:

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Responsibilities:

Global incident manager coordination: Perform the duties of global O365 incident manager coordinating global O365 IM and resolution process to verify IM policy adherence
Incident task load balancing: Verify that no incidents and tasks stay unassigned Load balance and prioritize task assignments across the service core teams as needed and flag unresolved incidents needing immediate follow up beyond current work shift
Incident resolution continuity: Verify that there is effective reassignment of incidents and tasks that were not completed during one work shift and require direct follow up in the next work shift
Incident resolution coordination: Coordinate required operational follow up of global incident resolution Major incident resolution coordination: Initiate and lead global major incident management process.
Benefit
★Be part of one of the biggest and most stable organization in the world
★Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
★Expanded maternity leave up to 120 days*
★Flexible Working Arrangements
★Employee Stock Purchase Plan
★Healthy and Encouraging Work Environment
★Allowances
★Loyalty, Christmas Gift, Inclusion and Diversity Benefits
★Night Differential
★Retirement Plan
Japanese Language SpecialistID:43525
30,000 PHP ~ 60,000 PHPMakati, Bonifacio Global City, Taguig (BGC), Ortigas, Pasig, Pasig, Taguig, Quezon city, Manila, Mandaluyong , Pasay, Parañaque, Las Piñas, Alabang, Pateros, Caloocan, Malabon, Marikina, Muntinlupa, Navotas, San Juan, Cebu
Job Description
Responsibilities:

* Must be able to communicate effectively, verbal and written, in both English and Japanese - Hiragana, Katakana, and Kanji

* Familiar with MS Word, MS Excel and MS PowerPoint

* Willing to work on Holidays, Weekends, Shifting Schedules and extended working hours

* Willing to learn and work in an IT environment
Benefit
★Be part of one of the biggest and most stable organization in the world
★Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
★Expanded maternity leave up to 120 days*
★Flexible Working Arrangements
★Employee Stock Purchase Plan
★Healthy and Encouraging Work Environment
★Allowances
★Loyalty, Christmas Gift, Inclusion and Diversity Benefits
★Night Differential
★Retirement Plan