24 Jobs for BPO / IT BPO / Call Center found
TSCO – Clearing and Settlement - AssociateID:4593480,000 PHP ~ 100,000 PHPBonifacio Global City, Taguig (BGC)
Corporate and Investment Banking Operations is dedicated to supporting our business in their goal to build long-term, sustainable relationships with the Bank’s key institutional clients, while delivering strong returns to stakeholders. The CIB Ops teams are recognized as key to business profitability, playing a crucial role in managing clients, risk and minimizing losses. This is done by ensuring that business activities are carried out in an efficient, controlled and timely manner.The Clearing and Settlement Senior Associate is accountable for managing the end-to-end clearing and settlement process; ensuring smooth and timely market settlement of securities and cash transfers between the bank and its counterparty. This includes clearing and settlement through primary and secondary markets, or direct payment to clients and banks. The Clearing and Settlement Senior Associate supports interfaces with different internal and external stakeholders (front office, clients, brokers, nostro agents, exchanges and clearing houses) involved in the clearing and settlement process chain, according to the market standards. The role is responsible for trade date to settlement date processes (pre-matching and confirmation, trade processing, cash transfer, instruction routing, depot and inventory management, funding and settlement monitoring) and post-settlement date processes (fails management).Manage the end-to-end settlement process and ensure smooth and timely market settlement of securities and cash transfers between Deutsche Bank and its counterparty. Act as the first point of contact for engagements with the wider Finance community, taking part in initiatives to minimize duplication of effort and maximize efficienciesSupport interfaces with different internal and external stakeholders (front office, clients, brokers, Nostro agents, exchanges and clearing houses) involved in the settlement process chain, according to the market standardsBe responsible for trade date to settlement date processes (pre-matching and confirmation, trade processing, cash transfer, instruction routing, depot and inventory management, funding and settlement monitoring) and post-settlement date processes (fails management and reconciliations).
Data AnalystID:4549950,000 PHP ~ 70,000 PHPMakati
Execution of BAU, investigation of root cause in order to deliver high quality recommendations to internal stakeholders.- Support various business partners and internal stakeholders email inquiries from internal departments.- Identifies problems and presents written solutions ensuring accuracy and validity of information.- Investigates and based on established rules and takes action to prevent fraudulent financial transactions to mitigate loss to the business and its customers.- Effective corrective measures taken as treatment considering balance between business and complianceProjects and InitiativesSuggest projects and initiatives that resolves current and possible arising issues; development, implementation and maintaining suspicious activity monitoring in order to ensure the type, level and mix of risks remains aligned to the business strategy. - Coordinate all department project and initiatives as assigned.- Enhance current processes and procedures based on business needs.- Validate user acceptance testing and coordinate process changes for new code releases.Key Controls and ProcessesReview and documenting process flows and updating procedure manuals for the functions performed, to enhance and fine tune existing business processes in order to facilitate more robust controls.- Responsible for the implementation and reviewing of the Key Control Self-Assessment (KCSA) process, sampling and testing the population of controls to ensure compliance with agreed control standards as well as facilitating the monitoring/collection of any Key Risk Indicators (KRIs).- Assist in the reviewing the member life cycle of the client's customer to effectively design monitoring triggers and recommend appropriate treatments.- Contribute to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase efficiency
VIP ServiceID:45570150,000 PHP ~ 180,000 PHPPasay, Parañaque, Cebu, Clark, Pampanga
1、Provide VIP-level butler services to VIP customers.2、Responsible for handling VIP customer needs, allowing customers to enjoy their gaming time in VIP Junket Casino (including demands and complaints).3、Handle customer and other department inquiries.4、Regularly communicate with customers and maintain good relationships.5、Look for opportunities to improve customer loyalty through service.6、Assist and handle customer ordering requests.7、Assist or hosting company events, responsible for inviting customers to attend.8、Organize and collect information about customer preferences and related data for departmental analysis.9、Handle various tasks assigned by superiors.
Service Desk Manager <CEBU>ID:4594570,000 PHP ~ 100,000 PHPCebu City, Cebu
・Deliver support services to meet SLA commitment to customer・Oversee incident management, including incident resolution, incident creation incidents routing and phone/email/chat response・Deliver a Global Service Desk that has 24/7 coverage and availability・Ensure Knowledge base quality is consistently maintained, meaning useful to employees and customers alike Enforce policies and procedures and provide continuous process improvement to lead to faster resolutions.・Responsible for planning, organizing and implementing any new Service Desk standards.・Manage team performance, provide leadership and mentoring, and use a wide range of tools and techniques to create and maintain a collaborative, motivated, and positive team atmosphere Provide career panning advice to team and create development plans to help employees achieve their career goals, including assigning of work which utilizes their skills and capabilities and provides them with opportunities for learning.・Manages the Service Desk Staff including consultation on performance evaluations, career development, hiring and disciplinary responsibilities.・Coordinate activities between multiple support groups to ensure adherence to SLA・Take overall responsibility to incident management and request fulfillment・Attend stakeholder and client meetings, anticipate potential issues and come up with action steps geared towards mitigating potential customer impact.
-Government Mandatory Benefits
-13 months bonus
-Training to japan
*Others to be disclosed during interview*
【日系ITベンチャー企業】ブリッジシステムエンジニア募集中＜フィリピンで開発しましょう！＞ID:4604770,000 PHP ~ 100,000 PHPCebu
【会社概要】弊社は、インターネットでお客様の集客のお手伝いをいたしますウェブ集客のプロフェッショナル集団です。ASP 型 EC サイト構築システムやマーケティングオートメーションを主軸に、インターネットの総合支援サービスを行っております。システムの開発・提供だけでなく、コンサルティングから運営代行、物流やコールセンターなど、EC サイトに関することはすべての領域に対応をしております。この度事業拡大に伴い、成長著しいフィリピン（セブ）に新しく拠点を開設しました。フィリピンは人口が 1 億人を超え、多くの IT 人材を輩出しております。また英語でのコミュニケーションが取れることも大きなメリットになります。フィリピン・セブで活躍をしてくださる方を募集いたします。新規事業立ち上げ、マネージメントまた IT のご経験スキルを向上されたい方、ぜひご応募ください！【事業内容】ショッピングカート・CRM・受注、出荷、配送管理、広告、キャンペーン管理・分析、レポート・サイト制作サーバー・インフラ・コンサルティング・運営代行・プロモーション、各種収納代行事業、コールセンター事業【フィリピン拠点の役割】フィリピンは多くの IT 開発企業が進出しており、フィリピン政府も国内大学の IT 学部の増設を推奨しております。その為毎年多くの IT 人材が卒業をしており、様々な企業でご活躍をされております。弊社のフィリピン拠点は、そのような現地の方々と協業し、お客様からのご依頼に基づき、高品質でリーズナブルなサービスの提供ができるようになることを目的としております。【主な業務】・日本開発チームと現地フィリピン開発チームのブリッジ業務・現地エンジニアの業務管理・技術文書の翻訳作業（仕様書、設計書など）
Nihongo speaking Java System Engineer PM (Cebu)ID:45855120,000 PHP ~ 150,000 PHPCebu City
＜Duties and Responsibilities＞・Design・Develop・Testing・Improvement of quality control and UI/UX of the system＜Project detail＞Once hired, you will be expect to handle project with the details below:・Language: JAVA・OS: Linux, Windows・DB: PostgreSQL・Source Management: Git・IDE: Eclipse etc.※Development period: New projects will take about a year (Normal Projects are usually 5 days to 3 months)
・SL, VL：10 days/year
※2 years later 14 days/year
※Unused SL,VL are convertible to cash
・Daily lunch FREE
・Monthly Company Dinner
・Monthly Attendance Bonus
Korean Customer Service ID:4389270,000 PHP ~ 83,000 PHPMakati
• Ensures that basic CS functions are performed • Serves as a liaison between the customer and various departments • Actively engage with customers by attending efficiently to their inquiries and concerns via Live Chat/ Email / Phone • Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions.
Manager Customer SupportID:44529150,000 PHP ~ 200,000 PHPBonifacio Global City, Taguig (BGC)
THE ROLE:As a manager in our global 24/7 support centre, you will be responsible for the overall performance and management of the Customer Support Team consisting of circa 15 Support Engineers.This team is responsible for resolving all technical and non-technical issues related to Expereo’s services through liaising with our customers and local providers.In this role, you will work closely with the Provisioning and NOC department and you will report directly to the Director of support.THE RESPONSIBILITIES:Here are how your day-today responsibilities of the role will look like, but are not limited to:• Ensure high quality level of operational customer support by organizing the schedule, workflow, and act as vocal point of the department in case of escalations or specific customer requests.• Manage the customer support team by hiring, training, coaching, and evaluating individual Support Engineers.• Improve individual and team performance by continuously monitoring the operational process, initiating procedure improvements and management reporting.• Improve customer service experience, create engaged customers, and facilitate organic growth• Take ownership of customers issues and follow problems through to resolution • Act as 2nd level of support escalation
Travel Inbound Sales SupervisorID:4603930,000 PHP ~ 40,000 PHPMakati
-Negotiate with suppliers and regularly monitor to ensure we get the best rates.-Product creation, marketing strategy, and product advertisement-Planning and making quotation-Customer support-Sales support -Negotiate special offers and exclusive deals with all hotels-Ensure all hotels are re-contracted with specific deadlines-Address and resolve any standard or service level issues with suppliers-Investigate and resolve internal issues with operations and account colleagues-Monitor room production closely and collaborate with all relevant parties to stimulate booking, room, room night, and revenue growth.-Conduct business trips to improve supplier relations and negotiate best-in-market rates per business requirement.-Identify new products that are in line with room nights and sales requirements.-Undertake ongoing analysis of product and quality within the contracting area to maintain consistent product offerings for clients.-A comprehensive understanding of the internal systems and processes can help to contract more efficiently and effectively.-Outbound Sales experience is a plus, but not required.
13 MONTHS PAY
more details will be discuss during interview or offer
SAP FICOID:46018120,000 PHP ~ 150,000 PHPBonifacio Global City, Taguig (BGC), Cebu
Responsible for the design, creation, testing and documenting of new and amended programs from supplied specifications in accordance with agreed standards. The provision of application maintenance and support services, either directly to users of the applications or to service delivery functions.
Government Mandatory Benefits
-13 months bonus
*Others to be disclosed during interview*